Citizens Teller - Part Time

Citizens Financial Group•Providence, RI

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby and help them use the bank’s mobile app and ATMs to complete simple transactions. You create positive customer experiences by offering personalized advice and solutions, identifying opportunities to support customers’ financial goals, and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns, while following financial policies and procedures, including cash-handling requirements and applicable state and local laws and regulations. The position is part-time, scheduled for 20 hours per week. Hours vary according to branch needs and may include evenings and weekends. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions, including cash and/or digital payments.
At least 1 year of demonstrated customer experience, including recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions, identify customer needs, and develop long-term customer relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include evenings and weekends.
Ability to complete a 30–45-minute self-guided video interview assessment within seven days of receiving the link, using a device with a camera and microphone.

Nice To Haves

At least 1 year of experience processing cash and/or digital payment transactions.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in the branch lobby.
Demonstrate how to use the mobile app and ATMs for simple transactions.
Provide personalized advice and solutions that address customers’ needs and financial goals.
Identify opportunities to connect customers with Bankers for additional assistance.
Use knowledge of Citizens products and benefits to answer customer questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Complete a video interview assessment as part of the application process.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
Competitive pay.
Career advancement and promotion opportunities.