Teller - Spanish Speaking

America First Credit Union•Kearns, UT

7h•Onsite

About The Position

This is a 40-hour, full-time Spanish-speaking Teller position at the Kearn's Branch. The Teller provides paying, receiving, and member-service functions in person, by telephone, and through the mail. Transactions include deposits, withdrawals, loan payments, cash advances, cashier's checks, traveler's checks, money orders, wires, and other financial services. The role balances daily transactions, verifies cash totals, investigates discrepancies, and performs account maintenance and related clerical duties. The Teller explains Credit Union products and services, assists members with account needs and bookkeeping or checking-account problems, and actively cross-sells services. The position also supports area personnel, provides guidance and training as needed, completes reports, and helps maintain a clean, secure work area. The Teller is expected to serve members promptly and professionally while protecting the privacy of account information.

Requirements

High school graduate or equivalent.
Fluent Spanish speaking ability.
Solid understanding of Credit Union operations.
Excellent communication skills and willingness to assist others.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer applications.
Good typing skills.

Nice To Haves

Customer service or cashiering experience is helpful.

Responsibilities

Represent the Credit Union courteously and professionally.
Receive deposits and loan payments; disburse cash or checks for withdrawals; process transfers and other teller transactions.
Process cash advances, traveler's checks, cashier's checks, money orders, bank-to-bank wires, Western Union wires, and Federal tax deposits.
Verify transactions, monitor deposit amounts, examine documents for endorsement and negotiability, and promptly detect and resolve discrepancies.
Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
Process bank-by-mail transactions.
Explain Credit Union services and products, assist members with their financial needs, open and close accounts, order checks, and complete payroll deduction and authorization forms.
Answer member questions and resolve problems, including bookkeeping and checking-account issues; take stop-payment orders.
Receive and direct members and telephone calls, respond to or route inquiries, and record and relay messages.
Perform file maintenance and account changes; keep members informed about services, policies, account types, rates, and payroll deduction options.
Maintain the Credit Union's professional reputation and protect the privacy of member account information.
Actively cross-sell Credit Union products and services.
Assist with dealer payoffs and delivery of titles.
Assist area personnel, provide guidance to Service Representatives and Trainees, and help with training and orientation as needed.
Keep the supervisor informed of area activities and significant problems or concerns.
Complete required reports and records accurately and promptly; attend meetings and provide training as required or assigned.
Keep the work area clean, well-maintained, and secure; perform related clerical duties.
Perform large currency transaction reporting, ATM balancing, and night-drop functions as assigned.