Teller - Spanish Speaking
About The Position
The Teller provides a variety of paying and receiving services for Credit Union members in person, by phone, and through the mail. The role processes deposits, withdrawals, loan payments, cash advances, checks, money orders, wires, and other transactions; balances daily transactions and verifies cash totals; and investigates discrepancies. The Teller also supports members with account opening and closing, account maintenance, certificate renewals, bookkeeping and checking-account issues, and questions about Credit Union services and products. The position serves members promptly and professionally, explains and cross-sells Credit Union products and services, and performs assigned clerical, receptionist, and other service duties. It also coordinates with area personnel and management, assists with training, and maintains a clean, secure work area and the privacy of member account information.
Requirements
- High school graduate or equivalent.
- Solid understanding of Credit Union operations.
- Fluent Spanish-speaking ability.
- Excellent communication skills and willingness to assist others.
- Professional appearance, dress, and attitude.
- Solid math skills.
- Ability to operate related computer applications.
- Good typing skills.
Nice To Haves
- Customer service or cashiering experience is helpful.
Responsibilities
- Represent the Credit Union courteously and professionally.
- Receive deposits and loan payments; disburse cash or check withdrawals; and process transfers.
- Process cash advances, traveler's checks, cashier's checks, money orders, bank-to-bank wires, Western Union wires, and Federal tax deposits.
- Verify transactions, monitor deposit amounts, examine documents for endorsement and negotiability, and promptly resolve discrepancies.
- Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
- Process bank-by-mail transactions.
- Present and explain Credit Union services and products, open and close accounts, order checks, and complete payroll deduction and authorization forms.
- Answer member questions and solve problems, including bookkeeping and checking-account problems; take stop-payment orders.
- Receive and direct members and telephone calls, respond to inquiries or refer them, and record and relay messages.
- Perform file maintenance and account changes.
- Inform members about Credit Union services and policies, including account types, interest and dividend rates, and payroll deduction options.
- Maintain the Credit Union's professional reputation and protect the privacy of member account information.
- Actively cross-sell Credit Union products and services.
- Assist with dealer payoffs and delivery of titles.
- Assist area personnel as required, provide guidance to Service Representatives and Trainees, and help with training and orientation.
- Keep the supervisor informed of area activities and significant problems or concerns.
- Complete required reports and records accurately and promptly; attend meetings and provide training as required or assigned.
- Keep the work area clean, well-maintained, and secure; perform related clerical duties.
- Perform large currency transaction reporting, ATM balancing, and night-drop functions as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
