Lead Teller (Spanish speaking required)

KeyBank•Commerce City, CO

21h•Onsite

About The Position

The Lead Teller serves as a resource for identifying and resolving client servicing issues, including complex problems, and provides distinctive, high-quality service in a KeyBank branch. The role builds client relationships by listening for financial wellness needs and connecting clients with a Banker for deeper conversations. Lead Tellers also coach Tellers, manage day-to-day teller-line operations and scheduling, and help ensure branch compliance with regulatory, security, audit, and internal procedures. This position requires Spanish-language skills, works in an in-person branch setting, and may include Saturday work as directed by management.

Requirements

Spanish speaking required.
High school diploma, GED, or equivalent business experience.
At least 3 years of experience in superior client relationship skills.
At least 3 years of cash-handling experience.
Working knowledge of PCs, Windows-based applications, and calculators.
Demonstrated ability to lead, motivate, and foster teamwork.
Demonstrated organizational skills and ability to manage multiple tasks.
Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
Strong sales and service skills, including presenting products and services and educating clients about ATM, online, and telephone banking.
Strong work ethic, high integrity, and ability to make reasonable decisions without direction.
Excellent time-management skills.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to meet the stated physical demands: prolonged standing, frequent hand use and forward reaching, face-to-face and phone communication, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

Notary license.

Responsibilities

Provide a strong client experience by being present with clients and teammates.
Perform teller functions efficiently, effectively, and accurately, and coach other Tellers in these functions.
Identify and resolve complex client servicing issues.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Manage teller-line operations, including Teller scheduling, observing and coaching Tellers, and overseeing branch operational standards.
Guide branch staff on operational and regulatory procedures.
Keep current on product guides, fees, policies, and offerings.
Support the Branch Manager with onboarding and training new Tellers.
Work Saturdays as directed by management.
Perform other assigned duties and comply with KeyBank policies and procedures.
Educate clients about products, services, and available access channels, and identify sales opportunities.
Process cash transactions securely and accurately, including deposits, withdrawals, and cash-drawer balancing.