Bilingual Spanish Required Lead Teller

PNC Bank•Houston, TX

4d•Onsite

About The Position

As a Lead Teller within PNC's retail organization, you will be based in Houston, Texas. This in-office role requires Spanish-speaking ability. You will coach, mentor, and lead tellers by example to deliver a strong customer experience, support customers’ financial wellbeing, build loyalty, and identify opportunities to connect customers with appropriate PNC products and services. You will process customer interactions, educate customers about financial transaction options and technology, and help ensure accurate and efficient teller and branch operations. You will also assist the Branch Manager with performance management and new-hire selection. PNC emphasizes customer focus and effective risk management, with employees expected to adhere to company policies and procedures and use sound judgment within established limits. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Spanish-speaking ability is required.
Typically requires at least 1 year of related experience.
Demonstrate the knowledge, skills, and abilities appropriate for the role.
No university or college degree, high school diploma, or GED is typically required at this level; comparable education, job-specific certification, and experience may be considered in lieu of a degree.
No required certification.
No required license.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports financial wellbeing, customer loyalty, and share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful customer conversations and lobby engagement activities to identify needs and position PNC products.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers follow policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service