Bilingual Spanish Required Lead Teller

PNC•Houston, TX

23h•Onsite

About The Position

As a Lead Teller in PNC’s retail organization, based in Houston, Texas, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers’ financial wellbeing and loyalty. You process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. You also help tellers engage customers in the lobby and use technology, tools, and resources to address their needs. You model clear communication, accurate transaction handling, and effective problem resolution. You assist the Branch Manager with performance management and new-hire selection, and help ensure daily teller and branch operations are completed efficiently and accurately while adhering to policies, procedures, and established risk limits. Spanish speaking ability is required. The role is in-office; PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

Spanish speaking ability is required.
Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a customer experience that supports customer financial wellbeing and loyalty.
Process customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Model meaningful customer conversations and lobby engagement to connect customers with products that meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Adhere to policies and procedures and exercise sound judgment within established limits.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.