Citizens Teller - Bilingual - Spanish Required

Citizens Bank • Doral, FL

1h • $21 • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby and use technology to demonstrate how to use the mobile app and ATMs for simple transactions. You create positive customer experiences by identifying opportunities to support customers’ financial goals with personalized advice and solutions, and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. Spanish is required.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask effective questions, identify customer needs, and develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Spanish language proficiency is required.
• After applying, qualified candidates must complete a video interview assessment within 7 days of receiving the link. The self-guided assessment takes 30–45 minutes and requires a quiet place and a smartphone, tablet, or desktop computer with a camera and microphone.

Nice To Haves

• At least 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions that support customers’ financial goals and connect customers to Bankers for additional assistance.
• Educate customers about Citizens products and benefits, and respond to their questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
• Comprehensive healthcare coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED