Citizens Teller - Bilingual - Spanish Required

Citizens • Norristown, PA

1d • Onsite

About The Position

Citizens Teller is a customer-facing branch role that creates positive customer experiences and supports customers with everyday banking needs. The teller greets customers in the lobby, demonstrates how to use the bank’s mobile app and ATMs for simple transactions, and identifies opportunities to provide personalized advice and solutions aligned with customers’ financial goals. The teller connects customers with Bankers when appropriate and uses knowledge of Citizens products and benefits to answer questions and address concerns. The role requires following financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. Spanish is required. The starting salary is $21 per hour and up. The position is scheduled for 20 hours per week, with a schedule that varies according to branch needs and may include weekends and evenings. Candidates must complete a video interview assessment within seven days of receiving the link after applying.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-focused approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Spanish language skills are required.
• Must complete a video interview assessment within 7 days of receiving the link; the assessment requires a smartphone, tablet, or desktop computer with an enabled camera and microphone.

Nice To Haves

• At least 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Create positive customer experiences and provide personalized advice and solutions to support customers’ financial goals.
• Identify customer needs and connect customers with Bankers for additional assistance.
• Use knowledge of Citizens products and benefits to educate customers and respond to questions or concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources, with opportunities for career growth and promotion.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED