Citizens Teller - Bilingual - Spanish Required

Citizens Financial Group • Norristown, PA

16h • Onsite

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in the lobby and use technology to demonstrate how to complete simple transactions through the mobile app or ATMs. You create positive customer experiences by identifying opportunities to help customers achieve financial goals, providing personalized advice and solutions, and connecting them with Bankers for further assistance. You use your knowledge of Citizens products and benefits to educate customers and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. Spanish is required. The work schedule is 20 hours per week and varies with branch needs; it may include weekends and evenings.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Spanish language proficiency is required.
• Must complete a video interview assessment within 7 days of receiving the link. The self-guided assessment takes 30–45 minutes and requires a quiet place, a camera-enabled smartphone, tablet, or desktop computer, and an enabled microphone.

Nice To Haves

• One year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in the branch lobby.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions that address customers’ needs and financial goals.
• Connect customers with Bankers for additional assistance.
• Educate customers about Citizens products and benefits, and respond to questions and concerns.
• Follow financial policies and procedures, including proper cash handling and state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, development resources, promotions, and career-growth opportunities.
• Comprehensive health coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED