Teller - Spanish Speaking

America First Credit Union•Salt Lake City, UT

8h•Onsite

About The Position

The Spanish-speaking Teller provides paying, receiving, and member-service functions in person, by phone, and through the mail. Duties include processing deposits, withdrawals, loan payments, cash advances, checks, money orders, wire transfers, and other transactions; balancing daily transactions and verifying cash totals; and helping members with account opening, closing, maintenance, and bookkeeping or checking-account issues. The Teller explains Credit Union products and services, answers questions, resolves problems, and actively cross-sells services while maintaining members’ privacy and providing prompt, professional service. The role also includes assigned clerical, receptionist, reporting, and operational duties; assisting other Service Representatives; and helping with training and orientation as needed. The position is a 30-hour full-time role at the SLC Pioneer Rd Branch, with a Monday–Friday flexible schedule.

Requirements

High school graduate or equivalent.
Solid understanding of Credit Union operations.
Fluent Spanish speaking ability.
Excellent communication skills and willingness to assist others.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer applications.
Good typing skills.

Nice To Haves

Customer service or cashiering experience is helpful.

Responsibilities

Represent the Credit Union courteously and professionally.
Receive deposits and loan payments; process cash advances, traveler’s checks, cashier’s checks, money orders, bank-to-bank wires, Western Union wires, and Federal tax deposits.
Disburse cash or check withdrawals and process transfers.
Verify transactions, monitor deposit amounts, examine documents for endorsement and negotiability, and promptly detect and resolve discrepancies.
Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
Process bank-by-mail transactions.
Present and explain Credit Union services and products, assist members with their financial needs, open and close accounts, order checks, and complete payroll deduction and authorization forms.
Answer member questions and resolve problems by gathering information, securing answers, and reporting results; address bookkeeping and checking-account problems and take stop-payment orders.
Receive and direct members and telephone calls, answer or route inquiries, and record and relay messages.
Perform file maintenance and account changes.
Keep members informed about services and policies, including account types, interest and dividend rates, and payroll deduction options.
Maintain the Credit Union’s professional reputation and protect the privacy of member account information.
Actively cross-sell Credit Union products and services.
Assist with dealer payoffs and delivery of titles.
Assist area personnel, provide guidance to Service Representatives and Trainees, and help with training and orientation as needed.
Keep the supervisor informed of area activities and significant problems or concerns.
Complete required reports and records accurately and promptly; attend meetings and provide training as required or assigned.
Keep the work area clean, well-maintained, and secure.
Perform related clerical duties and, as assigned, large currency transaction reporting, ATM balancing, and night-drop functions.