Teller (Hire-ahead) Spanish Speaking Highly Preferred

America First Credit Union•Las Vegas, NV

1d•$16 - $20

About The Position

The Teller is a service representative who performs a range of paying and receiving transactions, including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and money orders. The role balances daily transactions, verifies cash totals, identifies discrepancies, and maintains the privacy of member account information. Tellers also provide account services such as opening and closing accounts, renewing certificates, processing account maintenance, and resolving member transaction questions within their authority. The Teller builds member relationships by identifying needs, explaining and cross-selling credit union products and services, and providing professional assistance through in-person, phone, mail, text, email, video, and self-service channels. The role promotes digital banking services and assists members with digital-service questions and problems. Certified Tellers may resolve more complex transactions independently and provide teller overrides within defined authority limits. The position also includes clerical and receptionist duties, coordination with branch personnel and management, participation in training and sales activities, and compliance with branch safety, security, and teller audit procedures. The listed schedule is Monday through Saturday flex. The position is considered full-time at 30 hours per week and is eligible for benefits. The stated pay range is $15.50–$19.88 per hour, with compensation determined by relevant job-related skills and experience.

Requirements

High school graduate or equivalent.
Excellent communication skills and willingness to assist others.
Ability to recognize and offer sales opportunities.
Professional appearance, dress, and attitude.
Solid math skills.
Attention to detail and accuracy.
Ability to operate related computer software and business equipment, including 10-key, currency and coin counters, cash machines, self-assist machines, video equipment, iPads, and telephones.

Nice To Haves

Spanish speaking is highly preferred.
Previous retail sales or similar financial institution work experience is preferred.

Responsibilities

Perform teller transactions accurately and efficiently in accordance with established policies and procedures.
Receive deposits and loan payments; process transfers, cash advances, traveler’s checks, cashier’s checks, money orders, withdrawals, and certificate, HSA, and IRA transactions.
Verify transactions and negotiable items, assess risk within assigned authority, investigate discrepancies, and balance daily transactions and cash totals.
Maintain the privacy of member account information.
Provide professional member service and build relationships by identifying needs and cross-selling credit union products and services.
Open and close accounts, process stop payments and account changes, maintain files, and resolve transaction corrections and account problems within defined authority limits.
Assist members through in-person and other channels, including phone, mail, text, email, video, and self-service channels.
Promote digital services and help members with online and mobile banking, account access, PIN or password resets, direct deposit, ACH, wire transfers, and other digital-service needs.
Assist with maintenance of branch self-service machines and video equipment, and inform branch management of servicing issues.
Support other branch personnel, provide guidance to Teller Service Representatives and trainees as directed, and keep the supervisor informed of significant activities or concerns.
Implement an individual 90-day sales action plan and participate in training, meetings, sales huddles, and forward-focus activities as required.
Perform clerical and receptionist duties and follow branch safety, security, and teller audit procedures.