Teller - Newark Downtown Office

Park National Bank•Newark, OH

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards. The role processes transactions accurately and on time, provides knowledgeable and courteous customer service, resolves requests and issues, and refers customers or prospects to subject matter experts for loan and deposit needs. The Teller uses product knowledge to identify customer needs and suggest relevant products and services, while completing ongoing product, digital product, financial services, sales-oriented, and required training. The position protects bank assets by following branch and cash security procedures, policies, and standard operating procedures, including those for negotiable instruments, information security, and applicable regulations. The Teller also supports office-specific communication and promotion activities when applicable, recommends workflow and service improvements, and applies the Bank’s compliance and risk-management requirements to daily work. Other duties may be assigned. This is an hourly, full-time position requiring at least 37.5 hours per week and generally involving 37.5–40 hours per week. The office operates Monday through Friday from 8:30 a.m. to 5:00 p.m. and Saturday from 8:30 a.m. to 12:00 p.m.; the position averages two to three Saturday shifts per month. The role is not eligible for sponsorship.

Requirements

High school diploma or equivalent.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask and manage priorities.
Ability to work as part of a team and independently.
Active listening skills and ability to identify and recommend products and services proactively.
Ability to handle basic customer issues.
Ability to remain standing in a stationary position for at least 75% of the time; constantly operate a computer and communicate verbally with customers and coworkers; bend and lift up to 25 pounds daily; raise arms up to 90 degrees; and use hand dexterity to count currency.
Work at least 37.5 hours per week; the position generally requires 37.5–40 hours per week.
Work an average of two to three Saturday shifts per month.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions accurately and promptly in accordance with bank procedures.
Represent the bank professionally through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, or issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product, digital product, financial services, sales-oriented, and required course training.
Use product knowledge to assist customers and recommend products and services that meet their needs.
Protect bank assets by following processes and procedures for branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotion activities specific to the office, when applicable.
Communicate recommendations for improving workflow and customer service.
Maintain awareness of and adhere to the Bank’s compliance and risk-management requirements, expectations, policies, and procedures in daily tasks.
Deliver consistent, high-level service in accordance with Serving More standards.
Perform other duties as assigned.