Teller- Lancaster Downtown Office

Park National Bank•Lancaster, OH

6d•Onsite

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards. The role processes transactions accurately and efficiently, provides knowledgeable and courteous customer service, resolves requests and issues, and refers loan and deposit customers or prospects to subject matter experts. Tellers use product knowledge to identify customer needs and suggest appropriate products and services, while completing ongoing product, digital product, financial services, sales, and required training. The position helps protect bank assets by following branch and cash security procedures, handling negotiable instruments appropriately, safeguarding information, and complying with applicable regulations and bank policies. It may also involve office-specific communication and promotional activities, recommending workflow and service improvements, and applying compliance and risk-management requirements to daily work. The schedule is part-time, generally averaging 30 or more hours per week, during operating hours of Monday through Friday, 9:00 a.m. to 5:00 p.m. The role is not eligible for sponsorship.

Requirements

High school diploma or equivalent.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask and manage priorities.
Ability to work as part of a team and independently.
Active listening skills and ability to proactively identify and recommend products and services.
Ability to handle basic customer issues.
Ability to remain standing in a stationary position for at least 75% of the time, operate a computer constantly, and communicate verbally with customers and coworkers.
Ability to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions promptly, accurately, and according to bank procedures.
Represent the bank professionally through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, or issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product, digital product, financial services, sales-oriented, and required training.
Use product knowledge to assist customers and recommend products and services that meet their needs.
Protect bank assets by following processes and procedures related to branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotional activities specific to the office, if applicable.
Communicate recommendations for improving workflow and customer service.
Maintain awareness of and adhere to compliance requirements, risk-management expectations, policies, and procedures in daily tasks.
Deliver consistent, high-level service in accordance with Serving More standards.
Perform other duties as assigned.