Teller - Bend Downtown

OnPoint Credit Union•Bend, OR

2d•Onsite

About The Position

OnPoint is a community-owned credit union focused on helping members meet their financial goals. The Teller is a welcoming point of contact for members and non-members, handling routine transactions and helping connect people with products and services that suit their financial needs. The role also contributes to a positive branch experience by greeting visitors, assisting with lobby flow, and keeping members informed about the Credit Union’s services and tools. The position requires accurate transaction processing, cash-drawer balancing, and compliance with established procedures. Tellers work toward product and service cross-sale goals and may work a combination of hours during the week, Monday through Saturday. Branch hours are Monday through Thursday, 9 a.m.–5:30 p.m.; Friday, 9 a.m.–6 p.m.; and Saturday, 9 a.m.–1 p.m. Starting pay is $22.00 per hour.

Requirements

High school diploma or GED.
At least 6–12 months of prior experience as a teller at a financial institution, in retail sales, or in a customer-service role involving cash handling.
Ability to coordinate multiple assignments and prioritize work.
Ability to work effectively independently and as part of a team to meet or exceed goals.
Proficiency in cash counting, arithmetic, ten-key calculator use, and basic computer skills.
Strong member-service, sales, interpersonal communication, problem-solving, organizational, and self-management skills; motivation to accomplish goals.
Ability to understand and comply with compliance requirements.
Ability to assist with or lift 50-pound bags of coin and stand for extended periods, up to four hours at a time.

Nice To Haves

Bilingual skills are highly desired.

Responsibilities

Welcome members and non-members and deliver attentive, friendly service that addresses their needs.
Process and accurately document teller transactions, including deposits, withdrawals, advances, and payments, according to established procedures.
Determine whether negotiable items and member identification are acceptable.
Identify and address members’ questions and concerns, offering solutions or referring them to appropriate staff.
Engage members to uncover needs and cross-sell or open appropriate products and services.
Assist with lobby traffic management so members are helped promptly and feel welcome.
Stay informed about current financial services and tools and educate members about new offerings.
Maintain and balance a cash drawer within Credit Union guidelines.
Work actively to meet or exceed product and service cross-sale goals.
Perform additional duties as required by the Management Team.