Teller - Johnstown Office

Park National Bank•Johnstown, OH

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally, in accordance with Park Promises and Serving More standards. The role processes transactions accurately and on time, provides knowledgeable and courteous customer service, resolves requests and issues, and refers loan and deposit customers or prospects to subject matter experts. The Teller uses product knowledge to identify customer needs and recommend relevant products and services. The role includes ongoing product, digital product, financial services, sales-oriented, and required training. It also requires protecting bank assets and information, following bank procedures and applicable regulations, maintaining awareness of compliance and risk management requirements, participating in office-specific communications and promotions when applicable, and communicating recommendations to improve workflow and customer service. Other duties may be assigned. This is an hourly, full-time position requiring at least 37.5 hours per week to maintain full-time status; the position generally works 37.5–40 hours per week. Branch hours are Monday through Friday, 9:00 a.m.–5:00 p.m., and Saturday, 9:00 a.m.–12:00 p.m. The position averages two to three Saturday shifts per month. The role is not eligible for sponsorship.

Requirements

High school diploma or equivalent.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask and manage priorities.
Ability to work as part of a team and independently.
Active listening skills and ability to identify customer needs and recommend products and services.
Ability to handle basic customer issues.
Ability to remain standing in a stationary position for at least 75% of the time.
Ability to constantly operate a computer and communicate verbally with customers and coworkers to discuss and observe account information and exchange accurate information.
Ability to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.
Work at least 37.5 hours per week to maintain full-time status; generally work 37.5–40 hours per week.
Work Saturday shifts averaging two to three per month.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions accurately, promptly, and in accordance with bank procedures.
Represent the bank professionally through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, and issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product, digital product, financial services, sales-oriented, and required training.
Use product knowledge to assist customers and suggest products and services that meet their needs.
Protect bank assets by following processes and procedures related to branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotion activities specific to the office, when applicable.
Communicate recommendations for improving workflow and customer service.
Maintain awareness of and adhere to bank compliance and risk management requirements, policies, and procedures in daily work.
Deliver consistent, high-level service in accordance with Serving More standards.
Perform other duties as assigned.