Teller - South Charleston Office
About The Position
The Teller serves customers, prospective customers, and bank associates promptly and professionally, following Park Promises and Serving More standards. The role processes transactions accurately and on time, represents the bank professionally, resolves customer requests and issues, and refers customers or prospects to subject matter experts for loan and deposit needs. Tellers build and maintain broad product, digital product, financial services, and sales knowledge through ongoing and required training, then use that knowledge to recommend services suited to customers’ needs. The position protects bank assets by following branch and cash security procedures, policies, and applicable regulations. It also supports office-specific communications and promotions, shares recommendations to improve workflows and customer service, and applies compliance and risk-management requirements to daily work. This is an hourly, part-time position generally requiring fewer than 30 hours per week, with an average of two to three Saturday shifts per month.
Requirements
- High school diploma or equivalent.
- Interpersonal and customer service skills.
- Written and verbal communication skills.
- Ability to understand and follow directions.
- Adaptability to change.
- Basic computer skills.
- Organizational skills and attention to detail.
- Ability to multitask and manage priorities.
- Ability to work as part of a team and independently.
- Active listening skills and ability to identify customer needs and recommend products and services.
- Ability to handle basic customer issues.
- Ability to remain standing in a stationary position for at least 75% of the time.
- Ability to operate a computer constantly and communicate verbally with customers and coworkers to discuss and observe account information.
- Ability to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.
Nice To Haves
- 0–2 years of prior cash handling, sales, or customer service experience.
Responsibilities
- Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
- Process transactions promptly, accurately, and according to bank procedures.
- Represent the bank professionally through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, or issues.
- Refer loan and deposit customers or prospects to subject matter experts.
- Complete ongoing product, digital product, financial services, sales-oriented, and required training.
- Use product knowledge to assist customers and recommend products and services that meet their needs.
- Protect bank assets by following procedures and policies for branch and cash security, negotiable instruments, information security, and applicable regulations.
- Complete periodic in-branch communication and promotion activities specific to the office, when applicable.
- Communicate recommendations for improving workflow and customer service.
- Maintain awareness of and comply with the bank’s compliance and risk-management requirements, expectations, policies, and procedures in daily tasks.
- Deliver consistent, high-level service in accordance with Serving More standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
