Teller - Munford Office

Park National Bank•Munford, TN

9h•Onsite

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally, following Park Promises and Serving More standards. The role processes transactions accurately and in accordance with bank procedures; supports customers with product knowledge and referrals; and helps maintain the bank’s professional reputation through courteous interactions and timely resolution of requests, inquiries, and issues. The position requires ongoing product, digital product, financial services, and sales-oriented training. The Teller protects bank assets by following branch and cash security procedures, information security practices, and applicable regulations. The role also supports office-specific communications and promotions when applicable, communicates workflow and service recommendations, and applies bank compliance and risk management requirements to daily work. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask or juggle priorities.
Ability to work as part of a team and independently.
Active listening skills and the ability to proactively identify and recommend products and services.
Ability to handle basic customer issues.
Ability to remain standing in a stationary position at least 75% of the time.
Ability to operate a computer constantly and communicate verbally with customers and coworkers to discuss and observe account information and exchange accurate information.
Ability to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions accurately, promptly, and in accordance with bank procedures.
Represent the bank professionally through knowledgeable, courteous interactions and prompt resolution of customer requests, inquiries, and issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product knowledge, digital product knowledge, financial services, sales-oriented, and required course training.
Use product knowledge to assist customers and suggest products and services that meet their needs.
Protect bank assets by following procedures and policies related to branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations for improving workflow and customer service.
Maintain awareness of and adhere to the bank’s compliance and risk management requirements, expectations, policies, and procedures.
Deliver consistent, high-level service within Serving More standards.
Perform other duties as assigned.