Teller - Mansfield Madison Office

Park National Bank•Madison Township, OH

2h•Onsite

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally, following Park Promises and Serving More standards. The role processes transactions accurately and in accordance with bank procedures, provides knowledgeable and courteous service, and resolves customer requests, inquiries, and issues. The Teller uses product knowledge to identify customer needs, suggest relevant products and services, and refer loan and deposit customers or prospects to subject matter experts. The role includes ongoing product, digital product, financial services, and sales training, as well as required courses. The Teller also protects bank assets by following branch and cash security, information security, negotiable instrument, regulatory, compliance, and risk-management procedures; participates in applicable in-branch communications and promotions; and communicates recommendations to improve workflow and customer service. This hourly, full-time position generally requires 37.5–40 hours per week, with at least 37.5 hours required to maintain full-time status. Branch operating hours are Monday through Friday, 9:00 a.m.–5:00 p.m., and Saturday, 9:00 a.m.–12:00 p.m. The average Saturday schedule is 2–3 shifts per month. The role is not eligible for sponsorship.

Requirements

High school diploma or equivalent.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask and manage competing priorities.
Ability to work as part of a team.
Active listening skills and ability to proactively identify and recommend products and services.
Ability to work independently and handle basic customer issues.
Ability to remain standing in a stationary position for at least 75% of the time.
Ability to operate a computer constantly and communicate verbally with customers and coworkers to discuss and observe account information and exchange accurate information.
Ability to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions promptly and accurately in accordance with bank procedures.
Represent the bank professionally through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, and issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product knowledge, digital product knowledge, financial services, sales-oriented, and required course training.
Use product knowledge to assist customers and recommend products and services that meet their needs.
Protect bank assets by following procedures for branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations for improved workflow and customer service.
Maintain awareness of and adhere to compliance requirements, risk-management concepts, expectations, policies, and procedures in daily work.
Deliver consistent, high-level service in accordance with Serving More standards.
Perform other duties as assigned.