Teller - Pataskala Office

Park National Bank•Pataskala, OH

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally, following Park Promises and Serving More standards. The role processes transactions accurately and in accordance with bank procedures, represents the bank professionally, resolves customer requests and issues, and refers loan and deposit customers or prospects to subject matter experts. The Teller uses product knowledge to identify and suggest suitable products and services, completes ongoing product and sales training, and helps protect bank assets by following security, information protection, and regulatory procedures. The position is hourly and part-time, generally requiring 30 or more hours per week, with an average of two to three Saturday shifts per month. The role is not eligible for sponsorship.

Requirements

High school diploma or equivalent required.
Competencies include interpersonal and customer service skills; written and verbal communication; ability to understand and follow directions; adaptability to change; basic computer skills; organization and attention to detail; ability to multitask or juggle priorities; teamwork; active listening and the ability to proactively identify and recommend products and services; and ability to work independently and handle basic customer issues.
Must be able to remain stationary in a standing position for at least 75% of the time, constantly operate a computer, and maintain constant verbal communication with customers and coworkers to discuss and observe account information and exchange accurate information.
Must be able to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions promptly and accurately in accordance with bank procedures.
Represent the bank professionally through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, and issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product, digital product, financial services, sales-oriented, and required course training.
Use product knowledge to assist customers and suggest products and services that meet their needs.
Protect bank assets by following procedures and policies related to branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations to improve workflow and customer service.
Maintain awareness of and follow compliance requirements, risk management concepts, expectations, policies, and procedures in daily work.
Deliver a consistent, high level of service within Serving More standards.
Perform other duties as assigned.