Teller - Georgetown Office

Park National Bank•Cleveland, TN

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards. The role processes transactions accurately and on time, represents the bank through knowledgeable and courteous interactions, and promptly resolves requests, inquiries, and issues. The Teller uses product knowledge to support customers and recommend suitable products and services, and refers loan and deposit customers or prospects to subject matter experts. The position includes ongoing product, digital product, financial services, and sales-oriented training, as well as required courses. The Teller protects bank assets by following procedures for branch and cash security, negotiable instruments, information security, and applicable regulations. The role also supports office-specific communication and promotion activities when applicable, communicates workflow and service recommendations, and applies the bank’s compliance and risk-management requirements to daily work. Other duties may be assigned. This is an hourly, full-time position requiring at least 37.5 hours per week, generally 37.5–40 hours. Operating hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is not eligible for sponsorship.

Requirements

High school diploma or equivalent.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask or juggle priorities.
Ability to work as part of a team.
Active listening skills and the ability to proactively identify and recommend products and services.
Ability to work independently and handle basic customer issues.
Ability to remain standing in a stationary position for at least 75% of the time.
Ability to constantly operate a computer and communicate verbally with customers and coworkers to discuss and observe account information and exchange accurate information.
Ability to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.
Ability to work at least 37.5 hours per week; generally 37.5–40 hours, during the stated Monday–Friday operating hours.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience is preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions timely and accurately in accordance with bank procedures.
Represent the bank professionally through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, and issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product knowledge, digital product knowledge, financial services, sales-oriented, and required course training.
Use product knowledge to assist customers and suggest products and services to meet their needs.
Protect bank assets by following procedures and requirements related to branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations for improved workflow and customer service.
Maintain awareness of and adhere to bank compliance requirements, risk-management concepts, expectations, policies, and procedures in daily tasks.
Deliver consistent, high-level service in accordance with Serving More standards.
Perform other duties as assigned.