Teller - Millersburg Office

Park National Bank•Millersburg, OH

10d

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards. The role processes transactions accurately and on time, provides knowledgeable and courteous customer service, resolves requests and issues, and refers loan and deposit customers or prospects to subject matter experts. The Teller uses product knowledge to help customers and recommend relevant products and services, while completing ongoing product, digital product, financial services, sales, and required training. The role protects bank assets by following branch and cash security procedures, handling negotiable instruments appropriately, safeguarding information, and complying with regulations and bank policies. The Teller also participates in office-specific communication and promotional activities when applicable, communicates workflow and service improvement recommendations, follows compliance and risk-management requirements, and delivers consistent service. Other duties may be assigned. This is an hourly, full-time position requiring at least 37.5 hours per week to maintain full-time status; the typical schedule is 37.5–40 hours per week. Branch operating hours are Monday through Friday, 9:00 a.m.–5:00 p.m., and Saturday, 9:00 a.m.–12:00 p.m. The role averages two to three Saturday shifts per month. The position is not eligible for sponsorship.

Requirements

High school diploma or equivalent required.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask or manage competing priorities.
Ability to work as part of a team and independently.
Active listening skills and ability to proactively identify and recommend products and services.
Ability to handle basic customer issues.
Ability to remain standing in a stationary position at least 75% of the time; constantly operate a computer and communicate verbally with customers and coworkers; bend and lift up to 25 pounds daily; raise arms up to 90 degrees; and use hand dexterity to find and count currency.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions timely, accurately, and in accordance with bank procedures.
Represent the bank professionally through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, and issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product knowledge, digital product knowledge, financial services, sales-oriented, and required course training.
Use product knowledge to assist customers and suggest products and services to meet their needs.
Protect bank assets by following procedures and policies related to branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations for improved workflow and customer service.
Maintain awareness of and adhere to compliance requirements, risk-management expectations, policies, and procedures in daily tasks.
Deliver consistent, high-level service within Serving More standards.
Perform other duties as assigned.