Teller - Zanesville North Office

Park National Bank•Zanesville, OH

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally, following Park Promises and Serving More standards. The role processes transactions accurately and in accordance with bank procedures, supports customers with product and service information, and refers loan and deposit customers or prospects to subject matter experts. The Teller completes ongoing product, digital product, financial services, sales-oriented, and required training to maintain broad product and service knowledge. The position also protects bank assets, follows compliance and risk-management requirements, supports applicable in-branch communications and promotions, and communicates recommendations for improving workflow and customer service. This hourly, part-time position generally requires fewer than 30 hours per week and includes an average of two to three Saturday shifts per month. The role is not eligible for sponsorship.

Requirements

High school diploma or equivalent.
Ability to remain in a stationary standing position for at least 75% of the time.
Ability to operate a computer constantly and communicate verbally with customers and coworkers to discuss and observe account information and exchange accurate information.
Ability to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask or juggle priorities.
Ability to work as part of a team and independently, including handling basic customer issues.
Active listening skills and ability to proactively identify and recommend products and services.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions accurately, promptly, and in accordance with bank procedures.
Project a professional reputation through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, and issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product knowledge, digital product knowledge, financial services, sales-oriented, and required course training.
Use product knowledge to assist customers and suggest products and services that meet their needs.
Protect bank assets by following processes, policies, and procedures concerning branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations for improving workflow and customer service.
Maintain awareness of and adhere to compliance requirements, risk-management concepts, expectations, policies, and procedures in daily work.
Deliver consistent, high-level service in accordance with Serving More standards.
Perform other duties as assigned.