Teller - North Street

American 1 Credit Union•Jackson, MI

4d•Onsite

About The Position

The Teller, also referred to as Account Specialist I, delivers an excellent member experience through teller transactions such as receiving and dispensing funds. The role maintains accurate transaction records and follows credit union processes, policies, procedures, regulations, disclosure requirements, and consumer privacy policies. It requires effective communication to understand members’ needs and offer relevant products and services that support financial wellness. The teller works collaboratively with the branch team to provide superior service and achieve goals, represents the credit union in the community, and may support or mentor other team members. The position is on-site at the North Street Branch, with flexibility to work at other credit union locations within 20 miles of the home branch. The listed wage is $17.31 per hour. Offers of employment are contingent upon background screens.

Requirements

High school diploma or GED.
Cash handling or sales experience.
Prior customer service experience.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively as a team member.
Ability to make decisions and take initiative in resolving problems.
Ability to handle confidential information with tact and responsibility.
Ability to meet the physical requirements of the role, including remaining stationary for 50% of the time, moving around the office as needed, and lifting up to 20 pounds.

Nice To Haves

Previous bank teller experience.
Previous experience balancing a cash drawer.
Previous sales experience offering products and meeting monthly goals.
Working knowledge of PC applications such as Microsoft Office.
Ability to direct and coach team members.
Knowledge of credit union products, services, policies, core processes, and procedures.
Ability to provide supervisory leadership to professional- and intermediate-level staff.
Demonstrated member-focused strategy skills.
Demonstrated ability to gather, report, and summarize data trends.
Ability to express oneself clearly and articulately orally and in writing.

Responsibilities

Engage meaningfully with members and coworkers by listening, understanding needs, and offering quality solutions.
Provide superior member service while following GREAT service standards.
Process checking and savings deposits, verify cash and endorsements, obtain appropriate identification for cash back, and issue deposit receipts.
Cash checks by verifying endorsements and identification and checking validity.
Answer member inquiries about interest rates, service charges, and account histories while complying with disclosure, regulatory, and privacy requirements.
Promote the credit union’s mission of creating financial wellness in the community through everyday banking.
Cross-offer checking, lending, and other products and make referrals in line with individual and branch goals.
Ensure transaction accuracy, assess funds availability for deposited checks according to regulations, and complete Hold Notices.
Follow core processes, policies, and procedures, including customer identification and Bank Secrecy Act requirements.
Represent the credit union in the community.
Work assigned hours and be flexible to work at credit union locations within 20 miles of the home branch.
Support and mentor other team members and collaborate with the branch team.
Meet personal scorecard goals and contribute to branch goals.
Maintain confidentiality of member, employee, and credit union information.
Occasionally perform duties outside typical responsibilities as needed.