Personal Banker - North Street

American 1 Credit Union•Jackson, MI

4d•Onsite

About The Position

American 1 Credit Union is hiring a Personal Banker, also described as a Member Service Specialist, to deliver an excellent member experience through credit union transactions, including opening memberships and accounts, lending, and other services. The role involves reviewing member accounts, building relationships, understanding financial needs, and offering appropriate products and services that support financial wellness. The position is on-site at the North Street Branch, with flexibility to work at other credit union locations within 20 miles of the home branch and to work all assigned hours. The Member Service Specialist maintains accurate records and follows credit union processes, policies, and procedures while serving members. The role collaborates with the branch team to provide superior service and achieve goals, supports teller-line transactions when needed, and may mentor and support team members. All offers of employment are contingent upon background screens.

Requirements

High school diploma or GED.
Prior customer service and sales experience.
Excellent verbal and written communication skills.
Working knowledge of PC applications such as Microsoft Office.
Ability to work independently and collaboratively as a team member.
Ability to direct and coach other team members.
Ability to make decisions, take initiative in resolving problems, and exercise tact when handling confidential information.
Ability to gather, report, and summarize data trends.
Ability to communicate clearly and articulately, orally and in writing.
Ability to work assigned hours and be flexible to work at credit union locations within 20 miles of the home branch.

Nice To Haves

Credit union or banking experience is preferred but not required.
Knowledge of credit union products, services, policies, core processes, and procedures.
Demonstrated member-focused strategy skills.
Ability to provide supervisory leadership of professional- and intermediate-level staff.

Responsibilities

Build meaningful relationships with members, listen to understand their needs, and offer appropriate solutions.
Provide superior member service in accordance with GREAT service standards.
Open and service new and existing memberships and accounts, including checking, savings, and IRA accounts.
Process account activity such as internal transfers, account updates, check orders and reorders, stop-payment requests, card inquiries, and troubleshooting.
Process loan applications at all levels, including auto, credit card, and home equity applications; submit loan and membership applications promptly for audit and examination.
Review loan requests and credit reports, notify members of loan decisions, follow up on approved applications, prepare documentation, and finalize loan closing and funding or disbursement.
Answer general and specific account, loan, and credit union service inquiries in person and by phone; respond to member requests, problems, and complaints or direct members to the appropriate person.
Cross-offer checking, lending, and product-protection services consistent with individual and branch goals.
Follow core processes, policies, and procedures, including customer-identification policies and BSA requirements, and maintain confidentiality.
Represent the credit union in the community.
Work assigned hours and be flexible to work at credit union locations within 20 miles of the home branch.
Mentor and support other team members and assist the teller line when needed, processing deposits, withdrawals, loan payments, transfers, and other member transactions accurately and efficiently.
Collaborate with the branch team, support an engaging and inclusive culture, and contribute to individual scorecard and branch goals.
Maintain accurate and complete account and loan documentation and strong knowledge of credit union products and services.