Personal Banker - North Madison

PNC Bank•Madison, AL

3d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based in Madison, Alabama, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve customers’ financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to grow revenue, loyalty, and customers’ share of wallet. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will conduct proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales opportunities, teller interactions, appointment setting, and lobby engagement. In each client interaction, you will deliver a full PNC conversation to identify appropriate solutions, educate customers on transaction-management options using technology and other resources, and resolve problems using product and procedural knowledge. You will also support efficient and accurate branch operations and manage risk by following policies and procedures and using sound judgment. Successful candidates demonstrate customer focus and effective risk management. The role typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered instead of a degree. Candidates considered for the position are subject to background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least 3 years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and the ability to create customized customer solutions.
Assess and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage their experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships.
Position PNC solutions to generate revenue, build customer loyalty, and grow customers’ share of wallet.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding potential losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service