Personal Banker - North Madison

PNC•Madison, AL

4d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based in Madison, Alabama, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve customers' financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to grow revenue and customer loyalty. The role is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will drive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement. You will use each customer interaction to identify appropriate PNC solutions, leverage ecosystem partnerships and community Centers of Influence to acquire and retain relationships, and educate customers about technology and resources for managing financial transactions. You will also resolve customer problems using product and procedural knowledge, manage risk by following policies and procedures, and participate in efficient and accurate branch operations. Candidates should demonstrate the knowledge, skills, and abilities needed for the role. Roles at this level typically require an associate degree or equivalent and related experience or product knowledge; typically, 3+ years of experience is required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. The listing specifies no degree and no required certifications. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Manage the customer experience by identifying opportunities to improve customers’ financial wellbeing.
Collaborate with ecosystem partners to grow customers’ share of wallet and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate PNC solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.