Teller - Home Office Jackson
About The Position
The Teller, also referred to in the description as Account Specialist I, delivers an excellent member experience through teller transactions such as receiving and dispensing funds. The role maintains accurate transaction records and follows credit union processes, policies, and procedures. It requires effective communication to understand member needs and offer relevant products and services that support financial wellness. The Teller works collaboratively with the branch team to provide a superior member experience and achieve goals. The position is on-site at the Home Office Branch in Jackson and requires flexibility to work at any credit union location within 20 miles of the home branch. The role also supports and mentors team members and represents the credit union in the community. Employment offers are contingent upon background screens.
Requirements
- High school diploma or GED.
- Cash handling or sales experience.
- Prior customer service experience.
Nice To Haves
- Previous bank teller experience.
- Previous experience balancing a personal cash drawer.
- Previous sales experience offering products and meeting monthly goals.
- Excellent verbal and written communication skills.
- Working knowledge of PC applications such as Microsoft Office.
- Ability to work independently and collaboratively.
- Ability to direct and coach other team members.
- Knowledge of credit union products, services, policies, core processes, and procedures.
- Ability to provide supervisory leadership to professional- and intermediate-level staff.
- Demonstrated member-focused strategy skills.
- Skill in gathering, reporting, and summarizing data trends.
- Ability to make decisions and take initiative in resolving problems.
- Tact and responsibility when handling confidential information.
Responsibilities
- Communicate meaningfully with members and co-workers by listening to understand needs and offering quality solutions.
- Provide superior member service in accordance with GREAT service standards.
- Process teller transactions accurately, including deposits and check cashing; verify cash, endorsements, identification, and check validity; issue deposit receipts; and provide information about rates, fees, and account histories while complying with disclosure, regulatory, and privacy requirements.
- Advance the credit union’s mission of creating financial wellness in the community through everyday banking.
- Cross-offer checking, lending, and other product referrals in line with individual and branch goals.
- Review deposited checks, determine funds availability according to regulations, and complete Hold Notices.
- Follow core processes, policies, and procedures, including customer identification and BSA requirements.
- Represent the credit union in the community.
- Work assigned hours and be flexible to work at credit union locations within 20 miles of the home branch.
- Mentor and support other team members and collaborate with the branch team.
- Maintain transaction accuracy, uphold service standards, and meet personal scorecard goals.
Benefits
- Health benefits starting on day one.
- Dental benefits starting on day one.
- Vision benefits starting on day one.
- Time off starting on day one.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
