Teller - New Carlisle Office
About The Position
The Teller serves customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards. The role processes transactions accurately and in a timely manner, projects the bank’s professional reputation through knowledgeable and courteous interactions, and promptly resolves customer requests, inquiries, and issues. The Teller uses product knowledge to assist customers and recommend products and services suited to their needs, while referring loan and deposit customers or prospects to subject matter experts. The position requires ongoing product, digital product, financial services, and sales-oriented training, as well as compliance with bank procedures, security practices, and applicable regulations. The role is hourly and part-time, generally requiring fewer than 30 hours per week.
Requirements
- High school diploma or equivalent required.
- Competencies include interpersonal and customer service skills; written and verbal communication; ability to understand and follow directions; adaptability to change; basic computer skills; organizational skills and attention to detail; ability to multitask and juggle priorities; ability to work as part of a team; active listening and ability to proactively identify and recommend products and services; and ability to work independently and handle basic customer issues.
- Able to remain standing in a stationary position for at least 75% of the time.
- Able to operate a computer constantly and communicate verbally with customers and coworkers to discuss and observe account information and exchange accurate information.
- Able to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.
Nice To Haves
- 0–2 years of prior cash handling, sales, or customer service experience preferred.
Responsibilities
- Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
- Process transactions accurately and promptly according to bank procedures.
- Provide knowledgeable and courteous customer interactions and promptly resolve requests, inquiries, and issues.
- Refer loan and deposit customers or prospects to subject matter experts.
- Complete ongoing product knowledge, digital product knowledge, financial services, sales-oriented, and required course training.
- Use product knowledge to assist customers and suggest products and services that meet their needs.
- Protect bank assets by following procedures and policies for branch and cash security, negotiable instruments, information security, and applicable regulations.
- Complete periodic in-branch communication and promotional activities specific to the office, if applicable.
- Communicate recommendations to improve workflow and customer service.
- Maintain awareness of and adhere to bank compliance requirements and risk management expectations, policies, and procedures in daily tasks.
- Deliver consistent, high-level service according to Serving More standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
