Teller/New Accounts

Pinnacle Bank/Bank of Colorado•Omaha, NE

About The Position

Provides quality service by assisting customers accurately and efficiently while developing long-term customer relationships. Oversees receiving and paying money to bank customers and maintains accurate records of deposits, withdrawals, negotiable instruments, and other transactions. Performs customer service and sales activities for walk-in and telephone customers, including resolving account questions, selling and opening new accounts, closing accounts, and advising customers on bank services. The position also maintains a range of retail banking products and supports teller and branch operations.

Requirements

High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Full knowledge of personal and business banking products offered, with initiative to stay current on changes.
Basic knowledge of banking regulations applicable to the job and of bank policies and procedures.
Knowledge of general banking principles and banking regulations, and willingness to participate in educational opportunities.
Communicate courteously and professionally with customers and coworkers.
Operate computer terminals and printers, a back counter capture machine, a coin machine, and a copier.
Listen effectively to customers and make appropriate referrals.
Maintain a high level of confidentiality.
Provide customer service and guidance to subordinate department members on phone and in-person inquiries, customer research, cash and check handling, and referrals.
Ensure efficient, accurate customer service that meets customer needs and bank goals.
Demonstrate accuracy and efficiency in a fast-paced environment.
Function as a team player.

Nice To Haves

Cash handling and customer contact experience preferred.

Responsibilities

Perform regular teller duties, including accepting deposits, cashing checks, and other customer service-related duties.
Prepare holds on deposits.
Complete CTRs, SIRs, and other required BSA reporting.
Perform operational duties as required, including vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing reports.
Open and close individual and commercial deposit accounts, obtaining appropriate BSA information and business documents.
Prepare account-opening paperwork and assist customers with signing documents.
Work toward sales goals by serving as a knowledgeable resource on available products and services.
Answer phone calls, assist walk-in customers, and initiate customer research.
Process check orders, close accounts, and prepare customer account printouts.
Sort daily mail.
Assist with NSF, non-post, and collections matters.
Assist customers with safe deposit boxes.
Provide deposit verification for credit purposes.
Maintain customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
Maintain regular and reliable attendance and work flexible hours, including weekends if the branch is open.
Perform other related duties and projects as assigned by management.