Teller/New Accounts Representative

Glacier Bancorp, Inc.•Orem, UT

5d•Onsite

About The Position

Altabank, Division of Glacier Bank, is hiring a full-time Teller/New Accounts Representative for its Orem branch. The role provides friendly, accurate, and timely assistance to customers and prospective customers; recommends banking services and products based on customer needs; and helps resolve inquiries and complaints. The representative processes financial transactions, maintains a balanced teller drawer, and supports branch operations and customer relationships. The position follows applicable banking laws and regulations, completes required training, and represents Altabank professionally while supporting its values and community activities. The schedule is Monday through Friday, 8:45 a.m. to 5:05 p.m. The entry rate is $17.00+ per hour; individual compensation offers consider factors including location, experience, and education. Duties may change. The work environment has no hazardous or significantly unpleasant conditions. The role involves regular computer work, routine office equipment, and the physical activities described in the posting.

Requirements

High school diploma.
Six months of similar or related experience.
Attention to detail when working with numbers and names.
Excellent customer service skills.
Ability to interact calmly and professionally with people from diverse backgrounds and at various organizational levels.
Regular, reliable, and timely attendance.
Ability to adapt to changing priorities, demands, and timelines using time-management, analytical, and problem-solving skills.
Ability to routinely perform computer work for an average of 6–8 hours per day when necessary.
Ability to meet the physical demands of the role, including sitting; repetitive hand use; talking or hearing; occasional standing, walking, lifting, or reaching; and climbing or descending stairs in an emergency.
Close visual acuity for tasks such as preparing and analyzing data, transcribing, viewing a computer terminal, reading, and inspecting small items or details.
Legal authorization to work in the United States; the employer does not sponsor work visas.

Responsibilities

Receive and process customer transactions, including deposits, withdrawals, loan and credit card payments, cashier’s checks, fund transfers, and gift card sales.
Maintain and balance cash or the teller drawer daily while observing assigned transaction limits.
Learn the Bank’s products and services and recommend solution-based options that meet customer needs.
Resolve customer concerns within the employee’s authority and escalate matters to an appropriate manager when needed.
Answer phones; process wire transfers, stop payments, and check orders; and create debit cards.
Provide excellent customer service and deepen customer relationships according to established service standards.
Open and close the branch as the schedule requires.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
Complete required bank training within assigned time frames and seek clarification or additional training when needed.
Work on the Summit Progression Program to develop assigned skills and increase proficiency.
Adhere to Altabank Core Values and keep management informed of area activities and significant problems.
Participate in community service and bank-sponsored activities that support Altabank’s mission and values.
Provide superior internal and external customer service, demonstrating self-governance, courtesy, and respect.
Represent Altabank professionally, maintain confidentiality and a tidy work area, protect customer privacy, and demonstrate punctuality, flexibility, and adaptability.
Attend and participate in meetings as required and maintain regular, predictable, and timely attendance.
Operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Work extended hours or travel off site when required or requested by management.