Teller/New Accounts Representative

Glacier Bancorp, Inc.•Kingman, AZ

About The Position

As a primary contact for bank customers, the Teller/New Accounts Representative develops and retains customer relationships by providing consistent, exceptional service. The role involves greeting and engaging customers, identifying their needs, and presenting appropriate financial solutions while maintaining high personal performance and professional standards. The representative assists customers with deposit and savings accounts, safe deposit boxes, e-banking products, CDs, and IRAs, and performs a broad range of teller transactions. The role also supports the bank’s growth by identifying opportunities to meet customer needs and strengthen customer relationships. The representative is expected to follow banking laws, regulations, company policies, security procedures, and operational requirements; protect confidential customer, coworker, and bank information; and help prevent fraud. Regular, predictable attendance is essential for in-person customer service. The work is performed indoors in a climate-controlled shared work area with moderate noise. The position requires routine computer and office-equipment use, with computer work averaging 6–8 hours per day when necessary. Employees may need to work extended hours or travel off site when required or requested by management.

Requirements

High school diploma or equivalent.
At least six months of banking experience, including cash handling and customer service experience.
Ability to understand and follow written and oral instructions.
Strong customer service and interpersonal skills, with the ability to communicate effectively throughout the bank and represent it positively to current and potential customers.
Ability to operate a computer and standard office equipment, including a copier and fax machine.
Accurate, proficient typing skills and experience entering data at a fast pace.
Ability to meet the physical demands of the role, including sitting; repetitive hand use; talking or hearing; occasional standing, walking, lifting, or reaching; and climbing or descending stairs in an emergency.
Ability to exert up to 25 pounds of force occasionally and/or up to 10 pounds frequently.
Close visual acuity for tasks such as preparing and analyzing data, viewing a computer terminal, reading, and inspecting small details.
Ability to work extended hours or travel off site when required or requested by management.
Regular, reliable, and timely attendance.
Legal authorization to work in the United States; the company does not sponsor work visas.

Responsibilities

Open and maintain consumer and business deposit and savings accounts, safe deposit boxes, and e-banking products; prepare and scan associated documentation for retention.
Assist customers with opening CDs and IRAs and explain relevant penalties and earnings.
Use customer contacts to identify needs and recommend additional services or programs that may benefit customers.
Perform teller transactions, including deposits, check cashing, loan payments, wire transfer requests, business change orders, cashier’s checks, Series EE Bonds, travel cards, credit card advances, telephone transfers, night deposits, check orders, and debit cards.
Maintain basic knowledge of deposit products, including checking, savings, money market, CDs, and e-banking.
Promote the High Performance Checking Tell-A-Friend Program.
Balance cash daily, investigate overages or shortages, sell excess cash to the vault, maintain established drawer cash levels, and sort, count, and wrap money for transfer to the vault.
Assist customers with safe deposit entries.
Develop and retain customer relationships and contribute to bank growth by addressing customer needs, maintaining profitability, and identifying opportunities to enhance relationships.
Identify customer needs through active listening and profiling, and fulfill them with appropriate products and services.
Respond promptly to customer requests, follow through on commitments, and ask follow-up questions to confirm needs and expectations have been addressed.
Process ATM and debit card disputes and escalate them as needed.
Maintain knowledge of bank and loan products and services to present appropriate solutions.
Represent the bank positively and professionally, maintain a professional appearance, and treat others with dignity and respect.
Answer incoming calls and inquiries, direct calls, take messages, and return calls.
Follow applicable banking laws and regulations, company policies, management directives, and security and operational procedures.
Maintain accuracy and attention to detail in all aspects of the job.
Protect confidential information and access it only as needed for job duties; be mindful of who may hear conversations or view private information.
Stay current on fraud warnings and discuss potentially suspicious transactions with customers to help prevent losses.
Complete required annual compliance training and continuing education to stay current with bank policies, regulations, and licensing requirements.
Follow the bank’s security policy and notify management of potential security risks.
Maintain regular, reliable, and timely attendance; perform additional duties as requested or assigned.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.