Teller/New Accounts

Pinnacle Bank/Bank of Colorado•Montrose, CO

2d•$17 - $21•Onsite

About The Position

Provides quality, accurate, and efficient service to bank customers while developing long-term customer relationships. Handles receiving and paying money and maintains accurate records of deposits, withdrawals, negotiable instruments, and other banking transactions. Supports walk-in and telephone customers with account questions and problems, sells and opens new accounts, closes accounts, and advises customers about bank services. The role also includes account maintenance, operational duties, BSA reporting, and working toward sales goals by serving as a knowledgeable resource on the bank’s products and services.

Requirements

High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Full knowledge of personal and business banking products offered, with personal initiative to stay updated on changes.
Basic knowledge of banking regulations applicable to the job and of bank policies and procedures.
Knowledge of general banking principles and banking regulations, and willingness to participate in educational opportunities.
Communicate with clients and coworkers in a courteous and professional manner.
Operate computer terminals, printers, a back-counter capture machine, a coin machine, and a copier.
Listen effectively to customers and make appropriate referrals.
Maintain a high level of confidentiality.
Provide customer service and leadership and guidance to subordinate department members in handling inquiries, customer research, cash and check handling, and referrals.
Ensure efficiency, accuracy, and customer service meet customers’ needs and bank goals.
Demonstrate accuracy and efficiency in a fast-paced environment.
Function as a team player.
Perform other duties or projects as assigned by management.
Maintain regular and reliable attendance and be able to work flexible hours, including weekends if the branch is open.

Nice To Haves

Cash handling and customer contact experience preferred.

Responsibilities

Perform regular teller duties, including accepting deposits, cashing checks, and related customer service tasks.
Prepare holds on deposits.
Complete CTRs, SIRs, and other required BSA reporting.
Perform operational duties as needed, including vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing reports.
Open and close individual and commercial deposit accounts, obtain required BSA information and business documents, prepare paperwork, and assist customers with signing documents.
Work toward sales goals by explaining available products and services to customers.
Answer phone calls, assist walk-in customers, and initiate customer research.
Process check orders, close accounts, and produce customer account printouts.
Sort daily mail.
Assist with NSF, Non-post, and collections matters.
Assist customers with Safe Deposit Boxes.
Verify deposits for credit purposes.
Maintain customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
Maintain regular and reliable attendance and work flexible hours, including weekends if the branch is open on weekends.
Perform other related duties as assigned by management.

Benefits

Eight paid holidays for employees working at least 35 hours per week.
17 PTO days each year during the first five years of employment for employees working at least 35 hours per week; PTO accrual begins after completion of a 90-day introductory period.
16 hours of paid sick time upon hire.
Health, dental, prescription drug card, vision, and voluntary life insurance plans.
Health savings account with employer contributions.
Flexible medical and dependent care spending plans.
401(k) plan after three months and the start of the next quarter, with employer contributions and profit sharing.
$50,000 group term life insurance.
Long-term disability insurance.
Employee assistance program.
Benefits are modified for employees working fewer than 35 hours per week.