Teller - Lexington Office
About The Position
The Teller serves customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards. The role processes transactions accurately and promptly, provides knowledgeable and courteous service, resolves requests and issues, and refers loan and deposit customers or prospects to subject matter experts. The Teller uses product knowledge to identify and recommend products and services that meet customer needs and completes ongoing product, digital product, financial services, sales-oriented, and required training. The position protects bank assets by following procedures for branch and cash security, negotiable instruments, information security, and applicable regulations. It also supports office-specific communications and promotions when applicable, communicates recommendations to improve workflow and customer service, and applies the Bank’s compliance and risk-management requirements to daily work. Other duties may be assigned. This is an hourly, part-time position generally requiring fewer than 30 hours per week. Branch operating hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., and Saturday, 9:00 a.m. to 12:00 p.m. The role averages two to three Saturday shifts per month.
Requirements
- High school diploma or equivalent.
- Interpersonal and customer service skills.
- Written and verbal communication skills.
- Ability to understand and follow directions.
- Adaptability to change.
- Basic computer skills.
- Organizational skills and attention to detail.
- Ability to multitask and manage priorities.
- Ability to work as part of a team and independently.
- Active listening skills and ability to proactively identify and recommend products and services.
- Ability to handle basic customer issues.
- Ability to remain standing in a stationary position at least 75% of the time, operate a computer constantly, and communicate verbally with customers and coworkers constantly.
- Ability to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.
Nice To Haves
- 0–2 years of prior cash-handling, sales, or customer-service experience preferred.
Responsibilities
- Serve customers, prospective customers, and bank associates promptly and professionally according to Park Promises and Serving More standards.
- Process transactions accurately, promptly, and in accordance with bank procedures.
- Represent the bank professionally and resolve customer requests, inquiries, and issues promptly.
- Refer loan and deposit customers or prospects to subject matter experts.
- Complete ongoing product, digital product, financial services, sales-oriented, and required training.
- Use product knowledge to assist customers and recommend products and services that meet their needs.
- Protect bank assets by following procedures for branch and cash security, negotiable instruments, information security, and applicable regulations.
- Complete in-branch communication and promotion activities specific to the office, when applicable.
- Communicate recommendations for improving workflow and customer service.
- Maintain awareness of and comply with bank compliance and risk-management requirements, policies, and procedures.
- Deliver consistent, high-level service according to Serving More standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
