Teller -Robinson Rd, Jackson MI
About The Position
The Teller (Account Specialist I) delivers an excellent member experience through teller-based transactions, including receiving and dispensing funds. The role maintains accurate transaction records and follows credit union processes, policies, and procedures. It requires clear communication to understand members’ needs and offer products and services that support their financial wellness. The Teller works collaboratively with the branch team to provide a superior member experience and achieve goals. The position is on-site at the Robinson Rd Branch in Jackson, Michigan, and requires working assigned hours with flexibility to work at other credit union locations within 20 miles of the home branch. The listed wage is $17.31 per hour. Benefits begin on day one and include health, dental, vision, and time off. Employment offers are contingent upon background screening.
Requirements
- High school diploma or GED.
- Cash handling or sales experience.
- Prior customer service experience.
- Strong verbal and written communication skills.
- Working knowledge of PC applications such as Microsoft Office.
- Ability to work independently and collaboratively as a team member.
- Ability to direct and coach other team members.
- Ability to make decisions, take initiative in resolving problems, and handle confidential information tactfully and responsibly.
- Ability to meet the physical demands of the job, including remaining stationary for 50% of the time, occasional movement around the office, and lifting up to 20 pounds.
Nice To Haves
- Previous bank teller experience.
- Previous experience balancing a personal cash drawer.
- Previous experience building customer relationships through conversation.
- Previous sales experience offering products and meeting monthly goals.
- Knowledge of credit union products, services, policies, core processes, and procedures.
- Ability to provide supervisory leadership to professional- and intermediate-level staff.
- Demonstrated member-focused strategy skills.
- Demonstrated ability to gather, report, and summarize data trends.
Responsibilities
- Engage meaningfully with members and co-workers by listening and offering quality solutions.
- Deliver superior member service while following GREAT service standards.
- Process teller transactions accurately, including deposits and check cashing; verify cash, endorsements, identification, and check validity; issue deposit receipts; and answer account and service inquiries while observing disclosure, regulatory, and privacy requirements.
- Support the credit union’s mission of creating financial wellness in the community through everyday banking.
- Cross-offer checking, lending, and other products and make referrals in line with individual and branch goals.
- Examine deposited checks, determine funds availability according to regulations, and complete hold notices.
- Follow core processes, policies, and procedures, including customer identification and Bank Secrecy Act requirements.
- Represent the credit union in the community.
- Work assigned hours and be flexible to work at credit union locations within 20 miles of the home branch.
- Mentor and support other team members.
- Collaborate with the branch team, maintain transaction accuracy, uphold service standards, and meet personal scorecard goals.
- Protect confidential member, employee, and credit union information.
Benefits
- Health benefits beginning on day one.
- Dental benefits beginning on day one.
- Vision benefits beginning on day one.
- Time off beginning on day one.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
