Teller (Trapelo Rd branch)

M&T Bank•Belmont, MA

17h•Onsite

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently, provides exceptional service to branch customers, and resolves routine customer problems in a timely manner. The Teller also works with appropriate areas within the Bank to resolve branch-related operational issues, stays current on operational changes, and makes sound risk-management decisions to help prevent losses and reduce fraudulent activity. The position calls for empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Proven verbal communication skills.
Proven interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficient with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Adhere to customer service standards, understand customer needs, and deliver differentiated service.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately and efficiently balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Interact with appropriate Bank areas to ensure branch operational issues are resolved efficiently and accurately.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.