Peak-Time Teller - Junction Rd Branch

UW Credit Union • Madison, WI

4d • $21 • Onsite

About The Position

UW Credit Union is hiring a Peak-Time Teller for its Junction Road branch. The role provides front-facing member service and supports both branch teammates and members by accurately and enthusiastically completing transactions. The teller helps members meet their needs, works to create positive member experiences, and contributes to relationship building through recommendations and referrals.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills.
• Team-oriented approach and confidence stepping in where and when needed.
• Ability to work in an autonomous environment.
• Valid work authorization to work for UW Credit Union on the date of hire; the organization does not provide immigration sponsorship or support for employment authorization.

Responsibilities

• Provide front-facing member service at the Junction Road branch.
• Achieve balanced scorecard results in alignment with the Members for Life Sales & Service Philosophy.
• Maintain a high degree of knowledge of UW Credit Union products and services.
• Process member requests accurately and efficiently.
• Follow UW Credit Union Cash Management policies and procedures.
• Research teller transactions when potential errors are identified and communicate with affected members.
• Build rapport, uncover member needs, make recommendations, and submit referrals to deepen member relationships.
• Seek opportunities to exceed member expectations.

Benefits

• Paid time off, prorated based on hours worked.
• Two weeks of paid Caregiver Leave, prorated based on hours worked.
• 2.5 weeks of paid New Child Leave, prorated based on hours worked.
• 16 hours of paid volunteer time annually.
• Paid holidays when the employee's normal work schedule falls on a recognized holiday.
• Personal development and peer connections through Employee Community Groups.
• 401(k) option with company match of up to 5%, plus approximately 4% discretionary match.
• Annual variable bonus reward.
• Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED