Peak Time Teller: Sun Prairie

UW Credit Union • Sun Prairie, WI

2d • Onsite

About The Position

UW Credit Union is hiring a part-time Peak-Time Teller at its Sun Prairie branch. The teller provides front-facing service to members and teammates by accurately and enthusiastically performing transactions, resolving potential transaction errors, and helping members meet their needs. The role involves learning UW Credit Union products and services, following cash management procedures, and identifying ways to strengthen member relationships through rapport-building, recommendations, and referrals.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills.
• Team-oriented approach and confidence stepping in where and when needed.
• Ability to work in an autonomous environment.
• Valid work authorization to work for UW Credit Union on the date of hire; the employer does not provide immigration sponsorship or support for employment authorization.

Responsibilities

• Provide front-facing member service at the Sun Prairie branch.
• Achieve balanced scorecard results in alignment with the Members for Life Sales & Service Philosophy.
• Maintain strong knowledge of UW Credit Union products and services.
• Process member requests accurately and efficiently.
• Follow UW Credit Union cash management policies and procedures.
• Research teller transactions when potential errors are identified and communicate with affected members.
• Build rapport, uncover member needs, make recommendations, and submit referrals to deepen member relationships.
• Seek opportunities to exceed member expectations.

Benefits

• Paid time off for peak/part-time employees, prorated based on hours worked.
• Two weeks of paid Caregiver Leave, prorated based on hours worked.
• 2.5 weeks of paid New Child Leave, prorated based on hours worked.
• 16 hours of paid volunteer time annually.
• Paid holidays when the employee’s normal work schedule falls on a recognized holiday.
• Personal development and peer connections through Employee Community Groups.
• 401(k) option with company match of up to 5%, plus approximately 4% discretionary match.
• Annual variable bonus reward.
• Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED