Part-Time Teller (I or Senior) - Mountain View

Credit Union 1 Alaska•Anchorage, AK

2d•$21 - $32•Onsite

About The Position

Credit Union 1 is seeking a member-focused Teller to serve members at its Mountain View Branch at 115 N. Bragaw St. Tellers provide friendly, positive service while assisting members with everyday financial needs, answering questions, and directing them to useful financial tools and services. The role is listed as part-time and may be filled at the Teller I or Senior Teller level. The Teller handles financial transactions accurately, confidentially, and professionally; resolves account issues; maintains transaction records; explains credit union products, services, and technologies; and helps members choose services that fit their needs. The role also involves following security and compliance procedures, supporting branch operations, and contributing to individual and branch performance goals. The listed pay ranges are $20.52–$27.94 for Teller I and $22.16–$31.75 for Senior Teller. Eligible positions receive a comprehensive benefits package. The position is open until filled. Relocation assistance and visa sponsorship are not provided; applicants must be legally authorized to work in the United States without restriction.

Requirements

High school graduate or equivalent.
At least six months of experience in a financial institution, cash handling, call center, customer service, or sales.
Excellent communication skills and ability to build relationships with members through all channels.
Ability to communicate effectively one-on-one and in group settings.
Ability to remain calm when assisting difficult or upset members.
Positive attitude and ability to proactively evaluate and present products and services suited to a person's financial needs.
Strong organizational skills and ability to adjust priorities to meet deadlines in a fast-paced environment.
Ability to comply with Bank Secrecy Act, anti-money laundering, and Office of Foreign Assets Control policies and regulations.
Must be legally authorized to work in the United States without restriction.

Responsibilities

Take ownership of transactions and provide excellent service during every member interaction.
Assist members with deposits, payments, withdrawals, transfers, and other transactions accurately, efficiently, confidentially, and professionally.
Research and resolve member account issues.
Maintain required documentation for member transactions and file documents in accordance with credit union procedures and retention policies.
Educate members about credit union technologies, including ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, and Mobile Wallet.
Explain product and service features and benefits, and recommend options that meet members’ needs.
Review suspicious or unusual transactions and items, process transactions within defined limits, and follow security procedures to help identify and deter fraud.
Perform branch or department opening and closing duties as assigned.
Prepare and balance daily summaries for cash, checks, and other negotiable instruments, if applicable.
Stay informed about products, services, and marketing promotions and work with the Service Manager to develop and improve member-service skills.
Use multiple software programs to complete member requests accurately while communicating with members.
Meet or exceed individual KPIs and contribute to branch or departmental goals and standards.
Maintain a positive, proactive attitude and professional appearance consistent with credit union policies and values.
Comply with Bank Secrecy Act, anti-money laundering, and Office of Foreign Assets Control policies and regulations.
Perform other duties as assigned.