Teller (I or Senior) - DeBarr

CU1 Careers • Anchorage, AK

12d • Onsite

About The Position

Credit Union 1 is seeking a member-focused Teller to work at its DeBarr Branch at 4125 DeBarr Rd. Tellers support members with everyday financial needs, answer questions, and introduce them to tools and services that can make their financial lives easier. The role emphasizes warm, positive member experiences and accurate, confidential, professional service. The listed pay ranges are $20.52–$27.94 for Teller I and $22.16–$31.75 for Senior Teller.

The Teller processes member transactions, resolves account issues, maintains transaction documentation, and explains credit union products, services, and technologies. The position also includes security and fraud awareness, cash and negotiable-instrument balancing as applicable, branch opening and closing duties, and meeting individual and branch performance goals. The employee works with a Service Manager to improve member service skills and must comply with applicable BSA/AML and OFAC policies.

Eligible positions offer a comprehensive benefits package supporting employees’ financial, professional, and personal wellbeing. Candidates selected for the on-site role are responsible for relocating to Alaska before the agreed start date at their own expense; Credit Union 1 does not provide relocation assistance. Applicants must be legally authorized to work in the United States without restriction, and visa sponsorship is not provided. The position is open until filled.

Requirements

• High school graduate or equivalent.
• At least six months of experience in a financial institution, cash handling, call center, customer service, or sales.
• Excellent communication skills and ability to build relationships with members through all channels.
• Ability to communicate effectively one-on-one and in group settings.
• Ability to remain calm when assisting difficult or upset members.
• Positive attitude and ability to proactively evaluate and present credit union products and services that meet financial needs.
• Strong organizational skills and ability to adjust priorities to meet deadlines in a fast-paced environment.
• Ability to comply with BSA/AML and OFAC laws, regulations, and policies.
• Applicants must be legally authorized to work in the United States without restriction; visa sponsorship is not provided.

Responsibilities

• Take ownership of processed transactions and provide excellent service during every member interaction.
• Assist members with deposits, payments, withdrawals, transfers, and other financial needs.
• Provide efficient, accurate, confidential, and professional member service.
• Research and resolve member account issues.
• Maintain complete transaction documentation and file documents according to credit union procedures and retention policies.
• Educate members about credit union technologies, including ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, and Mobile Wallet.
• Explain product and service features and benefits, and recommend options that meet members’ needs.
• Review suspicious or unusual transactions and items, process transactions within defined limits, and use sound judgment to identify and deter potential fraud.
• Follow safety and security policies and maintain current knowledge of security procedures.
• Perform assigned branch or department opening and closing duties.
• Prepare and balance daily summaries for cash, checks, and other negotiable instruments, when applicable.
• Stay informed about products, services, and marketing promotions to best match members’ needs.
• Work with the Service Manager to develop and improve member service skills.
• Use multiple software programs to complete requests accurately while communicating with members.
• Meet or exceed individual KPIs and contribute to branch or departmental goals and standards.
• Maintain a positive, proactive attitude consistent with Credit Union 1’s mission and core values, and comply with the dress code and professional appearance requirements.
• Comply with the credit union’s BSA/AML and OFAC policies.
• Perform other duties as assigned.

Benefits

• Multiple medical plan options, including PPO and HSA-qualified plans.
• Dental insurance.
• Vision insurance.
• Services supporting mental and physical health.
• Employer-paid life insurance.
• Disability coverage.
• Accidental death and dismemberment coverage.
• Voluntary critical illness, accident, and hospital indemnity plans.
• 401(k) retirement plan with company matching contributions.
• Profit-sharing contributions.
• Generous paid time off.
• Access to CU1’s accredited early learning center in Anchorage, Alaska.
• Employee loan and mortgage discounts.
• Education assistance.
• Volunteerism and community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED