Part-Time Teller (I or Senior) - Mountain View

CU1 Careers•Anchorage, AK

1d•Onsite

About The Position

Credit Union 1 is hiring a member-focused Teller for its Mountain View Branch at 115 N. Bragaw St. Tellers support members with everyday financial needs, answer questions, and help members use tools and services that can make their financial lives easier. The role may be classified as Teller I or Senior Teller, with listed pay ranges of $20.52–$27.94 for Teller I and $22.16–$31.75 for Senior Teller. The position provides accurate, confidential, professional service across member interactions and transactions. It includes researching account issues, educating members about credit union technology and products, identifying potentially suspicious activity, and following security and compliance policies. The Teller also supports branch operations, documentation, cash balancing, and performance goals. This is a part-time position. The posting describes benefits available to eligible positions, including health and wellness coverage, financial security benefits, paid time off, education assistance, and community engagement opportunities. The role is open until filled. Credit Union 1 does not provide relocation assistance or visa sponsorship; candidates selected for an on-site position must relocate to Alaska before their agreed start date at their own expense.

Requirements

High school graduate or equivalent.
At least six months of experience in a financial institution, cash handling, call center, customer service, or sales.
Excellent communication skills and ability to build relationships with members through all channels.
Ability to communicate effectively one-on-one and in group settings.
Ability to remain calm when assisting difficult or upset members.
Positive attitude and ability to proactively evaluate and present products and services suited to a person’s financial needs.
Strong organizational skills and ability to adjust priorities to meet deadlines in a fast-paced environment.
Must abide by the credit union’s BSA/AML and OFAC compliance policies.
Legally authorized to work in the United States without restriction; visa sponsorship is not provided.

Responsibilities

Process deposits, payments, withdrawals, transfers, and other member transactions accurately and within defined transaction limits.
Provide efficient, accurate, confidential, and professional service during every member interaction.
Research and resolve member account issues.
Maintain thorough transaction documentation and file documents according to credit union procedures and retention policies.
Educate members on credit union technologies, including ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, and Mobile Wallet.
Explain product and service features and benefits and recommend options that meet members’ needs.
Review suspicious or unusual transactions and items; use sound judgment and current security knowledge to identify and deter potential fraud.
Follow safety, security, BSA/AML, and OFAC policies and requirements.
Perform assigned branch or department opening and closing duties.
Prepare and balance daily summaries of cash, checks, and other negotiable instruments, if applicable.
Stay current on products, services, and marketing promotions.
Work with the Service Manager to develop and improve member service skills.
Use multiple software programs while handling requests and communicating with members.
Meet or exceed individual KPIs and contribute to branch or departmental goals and standards.
Maintain a positive, proactive attitude and professional appearance, including adherence to the dress code.
Perform other duties as assigned.