Teller (I or Senior) - DeBarr

Credit Union 1 Alaska•Anchorage, AK

12d•$22 - $32•Onsite

About The Position

Credit Union 1 is hiring a member-focused Teller to serve members at its DeBarr Branch at 4125 DeBarr Rd. Tellers support members with everyday financial needs, answer questions, and help them use relevant tools and services. The role involves processing transactions accurately and professionally, resolving account issues, explaining credit union products and technology, and contributing to a positive branch experience. The position may be classified as Teller I or Senior Teller, with separate pay ranges for each: Teller I, $20.52–$27.94; Senior Teller, $22.16–$31.75. This is an on-site position in Alaska. The position is open until filled.

Requirements

High school graduate or equivalent.
At least six months of experience in a financial institution, cash handling, call center, customer service, or sales.
Excellent communication skills and ability to build relationships with members through all channels.
Ability to communicate effectively one-on-one and in group settings.
Ability to remain calm when assisting difficult or upset members.
Positive attitude and ability to proactively evaluate and present credit union products and services that meet financial needs.
Strong organizational skills and ability to adjust priorities to meet deadlines in a fast-paced environment.
Comply with Bank Secrecy Act and anti-money laundering (BSA/AML) requirements and Office of Foreign Assets Control (OFAC) laws and regulations.
Must be legally authorized to work in the United States without restriction; visa sponsorship is not provided.

Responsibilities

Take ownership of transactions and provide excellent service during every member interaction.
Process deposits, payments, withdrawals, and transfers efficiently, accurately, confidentially, and professionally.
Research and resolve member account issues.
Document member transactions and file documents in accordance with credit union policies and retention procedures.
Educate members about credit union technologies, including ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, and Mobile Wallet.
Explain product and service features and benefits, and recommend options that meet members’ needs.
Review suspicious or unusual transactions and items, and process transactions within defined limits.
Follow security procedures and safety and security policies, using sound judgment to identify and deter potential fraud.
Perform assigned branch or department opening and closing duties.
Prepare and balance daily summaries for cash, checks, and other negotiable instruments, when applicable.
Stay current on products, services, and marketing promotions to match them to member needs.
Work with the Service Manager to develop and improve member service skills.
Use multiple software programs while accurately completing requests and communicating with members.
Meet or exceed individual KPIs and contribute to branch or departmental goals and standards.
Maintain a positive, proactive attitude consistent with Credit Union 1’s mission and core values.
Follow the dress code and maintain a professional appearance.
Perform other duties as assigned.

Benefits

Eligible positions offer a choice of medical plans, including PPO and HSA-qualified plans.
Dental insurance.
Vision insurance.
Services supporting mental and physical health.
Employer-paid life insurance and disability coverage, including AD&D coverage.
Voluntary critical illness, accident, and hospital indemnity plans.
401(k) retirement plan with company matching contributions.
Profit-sharing contributions.
Paid time off.
Access to CU1’s accredited early learning center in Anchorage, Alaska.
Employee loan and mortgage discounts.
Education assistance.
Volunteerism and community engagement opportunities.