Teller

Glacier Bancorp, Inc.•Coeur d'Alene, ID

2d•Onsite

About The Position

Mountain West Bank is hiring Tellers for its Coeur d’Alene, Post Falls, and Hayden locations. Tellers support the bank’s mission to deliver exceptional customer experiences through customer-focused service, clear communication, and professional conduct. The role includes comprehensive training, competitive benefits, and growth opportunities. After training, employees may be assigned to any of the three locations by the Area Manager until a permanent placement is made. Consistent and predictable attendance is essential. The position reports to the Customer Service Manager, with potential career paths including Personal Banker, Customer Service Manager, and Branch Manager. This is a full-time, hourly position comprising 37 hours per week. Candidates must be available Monday through Friday, 8:15 a.m. to 6:15 p.m., and Saturday, 8:45 a.m. to 12:15 p.m. Pay depends on experience and geographic location. The work is performed indoors in a climate-controlled, shared work area with moderate noise. The position requires routine use of office equipment and computer systems, and computer work may average 6–8 hours per day when necessary. Employees must be able to work extended hours or travel off site when required or requested by management, and to climb or descend stairs in an emergency. Physical requirements include frequent standing and repetitive hand use; occasional sitting, walking, and lifting or reaching; and sedentary lifting of up to 10 pounds occasionally. Close visual acuity is required for computer work, reading, and inspecting small details.

Requirements

High school diploma or equivalent.
At least 6 months of prior customer service experience.
Excellent communication and interpersonal skills.
Strong technology aptitude and knowledge of computer systems.
Ability to efficiently use multiple computer programs and systems simultaneously.
Availability for the stated Monday-through-Saturday schedule totaling 37 hours per week.
Legally authorized to work in the United States; the employer does not sponsor work visas.
Ability to meet the described physical, visual, attendance, and work-environment requirements, with reasonable accommodations as applicable.

Nice To Haves

Jack Henry experience.
At least 6 months of prior cash-handling experience.

Responsibilities

Receive checking and savings deposits; verify cash and endorsements, obtain appropriate identification for cash back, and issue deposit receipts.
Examine deposited checks, determine funds availability under applicable regulations, and complete hold notices.
Process savings withdrawals and cash checks after verifying endorsements, identification, and validity.
Identify counterfeit currency.
Answer basic customer inquiries about interest rates, service charges, and account histories while following disclosure requirements, regulations, and consumer privacy policies.
Cross-sell bank products and services.
Refer customers to the appropriate department when an issue cannot be resolved at the teller line.
Count and roll loose coins.
Issue personal money orders and cashier’s checks; accept orders and payments for U.S. Savings Bonds; and sell American Express Travelers Checks.
Accept loan payments, verify payment amounts, and issue receipts.
Buy and sell currency from the vault as needed while keeping teller drawer cash within limits.
Keep the teller station properly supplied.
Follow procedures for removing accounts for dormancy.
Balance the drawer daily, including periodic batching of cashed checks.
Process cash advances and redeem U.S. Savings Bonds.
Maintain appropriate currency logs.
Follow bank policies and procedures and perform other transactions in accordance with them.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
Maintain regular, reliable, and timely attendance.

Benefits

Medical, dental, vision, and life insurance for eligible employees and dependents, subject to plan documents.
Health savings account option may be available.
Employee Assistance Program (EAP).
Health rewards program.
Retirement savings plan, including 401(k) and profit-sharing plans.
Short- and long-term disability benefits.
Education and training benefits.
Discounts on banking products and services.
Paid Time Off (PTO).
Paid holidays.
Generous 401(k) contributions are highlighted in the company overview.