Teller

Glacier Bancorp, Inc.•Ammon, ID

2d•Onsite

About The Position

The Teller provides in-person banking services to customers at a community bank. This is a 40-hour-per-week position requiring regular, predictable, on-site attendance during standard business hours. The role focuses on processing customer transactions, providing courteous and attentive service, learning and promoting bank products and services, and supporting branch and community activities. The Teller must comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements. The position also involves completing assigned online training, maintaining confidentiality and a professional image, and demonstrating punctuality, flexibility, and adaptability to meet bank and customer needs. Work is routinely performed indoors in a climate-controlled shared work area with moderate noise. The job involves frequent sitting and repetitive hand use, occasional standing, walking, lifting or reaching, and may require extended hours or off-site travel when requested. The employee must be able to use routine office equipment and work at a computer for an average of 6–8 hours per day when necessary. Close visual acuity is required for computer work, reading, data preparation, and inspecting small items. The employee must also be able to climb or descend stairs in an emergency.

Requirements

High school diploma or equivalent.
Strong attention to detail and organizational skills in a fast-paced environment.
Ability to prioritize and organize a heavy workload and manage time effectively.
Ability to work professionally and demonstrate courtesy, customer service, and tact in a fast-paced, deadline-oriented environment.
Ability to work quickly and accurately under pressure, meet competing deadlines, and make decisions based on regulations, company policies, knowledge, and experience.
Ability to work independently and as part of a team.
Ability to understand and follow complex written and oral instructions.
Effective verbal and written communication skills.
Basic computer skills, including working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.
Pleasant and friendly manner with customers and coworkers.
Good customer service skills.
Ability to handle cash and transactions.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to work extended hours or travel off site when required or requested by management.
Ability to maintain regular, reliable, and timely attendance.
Ability to climb and descend stairs in an emergency.
Close visual acuity for computer work, reading, preparing and analyzing data, and inspecting small defects or parts.

Responsibilities

Provide superior internal and external customer service with courtesy, respect, and self-governance.
Process customer transactions accurately.
Learn and understand bank products and services by attending staff meetings and training.
Cross-sell bank products and services to customers.
Offer the “free checking” promotion through High Performance Growth (HPG).
Work with branch management to promote “big days” by creating a theme based on the current free gift.
Work night drop and courier bags in dual.
Greet customers when they enter the branch, acknowledging them with a smile or gesture.
Maintain regular and predictable attendance and on-site presence during standard business hours.
Participate in community service and bank-sponsored activities that support the bank’s mission and values.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
Complete assigned online training courses and achieve a passing score by the due date.
Represent the bank professionally, maintaining confidentiality, a positive attitude, punctuality, flexibility, and adaptability.
Perform additional duties as requested or assigned.