Sr. Teller

Blaze Credit Union•Coon Rapids, MN

2d•$23 - $25•Onsite

About The Position

Blaze Credit Union is hiring a Senior Teller at its Coon Rapids branch. The role executes members’ financial transactions accurately and professionally, recommends and refers financial products and services, and opens member accounts. Senior Tellers provide superior service, build positive member relationships, support member satisfaction and retention, and contribute to the organization’s reputation and success. The position also supports branch operations and follows applicable laws and regulations. The position is full-time, 40 hours per week, Monday through Friday, with rotating Saturday hours. Saturday hours are paid at 1.5 times the regular rate. The salary range is $22.53–$24.50 per hour, with compensation determined based on experience, qualifications, location, and internal equity. Eligible new hires receive a $2,000 sign-on bonus paid over one year; candidates with Fiserv DNA experience are eligible for a $5,500 sign-on bonus paid over two years.

Requirements

High school diploma or GED.
At least one year of experience working in financial services.
At least one year of customer service experience.
At least one year of cash-handling experience.
Ability to identify members’ needs, explain product features and benefits, sell, advise, refer, and close sales opportunities.
Well organized, efficient, detail-oriented, and able to work independently or as part of a team.
Ability to proactively respond to members and staff and solve problems within guidelines; written communications use templates that may be modified.
Reliable attendance and ability to work the stated schedule, including rotating Saturdays.

Responsibilities

Execute financial transactions accurately, promptly, and professionally, including deposits, withdrawals, certificates, and loan payments.
Complete computing and recordkeeping procedures and maintain account records.
Research and resolve member questions and disputes, including NSF and checkbook-reconciliation issues and teller, ACH, or ATM errors.
Balance the cash drawer and complete daily records to ensure transaction accuracy and compliance with internal controls; assist with branch opening and closing.
Recommend and sell appropriate products and services to meet members’ financial needs and support organizational growth.
Record referrals and follow up on service and sales leads through outbound calls or correspondence.
Support branch operations, including office-supply inventory, daily ATM and instant-issue procedures, and balancing the vault and card stock.
Process new-account applications, interview prospective members, collect credit reports and other information, assess creditworthiness and potential fraud, recommend approval or denial, and document account openings or denied applications.
Comply with applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control requirements.
Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.
Maintain regular and predictable attendance and perform other duties as assigned to support department operations.

Benefits

Sign-on bonus of $2,000 paid over one year; candidates with Fiserv DNA experience are eligible for $5,500 paid over two years.
Low-cost medical insurance, as low as $20 per paycheck.
Dental insurance.
Vision insurance.
Quarterly bonuses.
Generous vacation and sick time.
Paid leave options.
Up to 6% 401(k) contribution.
Tuition reimbursement.
Saturday hours paid at 1.5 times the regular rate.