Sr Teller

Dime Bank•Norwich, CT

11d•$19 - $26

About The Position

The Senior Teller provides consistent, high-quality customer service, identifies customer needs, and cross-sells or refers products and services while accurately processing financial transactions in accordance with bank policies. The role may assume Head Teller responsibilities in the Head Teller’s absence and assists with supervision of the Teller line. The Senior Teller also mentors Teller I and Teller II employees, may open new accounts, and may occasionally fill in at other branches at management’s request. The position performs a range of customer transactions, balances cash drawers and branch activity, and helps ensure compliance with bank procedures and applicable regulations. It also includes community service participation and representing Dime Bank professionally.

Requirements

High school diploma or equivalent.
At least one year of prior experience performing teller activities at a financial institution.
Adherence to the bank’s training policies and requirements.
Aptitude for mathematics.
Ability to follow instructions, policies, procedures, regulations, and confidential protocols strictly.
Ability to comply with applicable federal and state banking regulations and Dime Bank policies and procedures.
Excellent customer service, customer relationship-building, and product and service referral skills.
Strong communication skills.
Competent keyboard skills and familiarity with computers.
Organizational skills, including maintaining an organized and efficient workspace.
Initiative.
Ability to work closely and harmoniously with others in a busy environment.

Responsibilities

Process customer transactions in accordance with bank procedures, including deposits, checks, bonds, cash, travelers checks, loan payments, and night deposits.
Resolve routine customer service concerns or notify the appropriate authority.
Explain, promote, refer, and sell products and services based on customer needs.
Meet or exceed sales, referral, and service goals.
Assume Head Teller responsibilities in the Head Teller’s absence.
Assist the Head Teller with supervision of the Teller line.
Mentor and serve as a guide and learning resource for Teller I and Teller II employees.
Cash checks and pay out money after verifying signatures and customer balances under check-cashing guidelines.
Process transactions on the bank’s operating systems.
Balance currency, coin, and checks in the cash drawer accurately and on time, within specified periods and at shift’s end.
Remove deposits from, count, and balance cash in automated teller machines and the night depository.
Perform other assigned duties essential to branch operations.
Occasionally fill in at other branches at management’s request.
May open new accounts.
Complete end-of-day branch balancing and reports.
Participate in community service and represent Dime Bank professionally.