Sr. Teller

Bank of Hope•Buena Park, CA

11d

About The Position

The Sr. Teller provides customer service and supports the daily operations of the branch. The role assists customers with inquiries and issues, serves as an escalation point for complex concerns, and educates customers about bank products and services. The Sr. Teller also models professional, efficient, customer-first service and mentors less experienced tellers. Responsibilities include accurately processing routine banking transactions, supporting tellers during busy periods or transaction discrepancies, and following bank policies, fraud-detection protocols, and cash-handling procedures. The role balances its own cash drawer and helps monitor branch cash levels. Additional duties include maintaining branch supplies and customer-facing materials, participating in assigned branch tasks such as ATM balancing or night-deposit processing, keeping the workstation organized, and supporting administrative work. The Sr. Teller collaborates with branch leadership and colleagues to meet branch goals, contribute to a positive team culture, coach team members, and support special projects, system updates, and procedural changes. The position requires fluent written and verbal English, basic-to-intermediate computer and systems knowledge, strong communication and organizational skills, the ability to handle sensitive inquiries or complaints, and the ability to manage multiple tasks and adapt in a fast-paced environment. Korean is preferred. This is a full-time position with an hourly salary range of $20.00–$22.00, plus bonus and benefits. Compensation may vary based on qualifications, level, location, skills, and experience.

Requirements

High school diploma.
Some experience in retail sales and customer service functions is a plus.
Fluent written and verbal English.
Basic-to-intermediate computer and systems knowledge.
Excellent written and oral communication skills, including the ability to project a professional image when communicating in writing, in person, and over the phone.
Ability to respond effectively to sensitive inquiries or customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills and willingness to adapt to change in a fast-paced environment.
A combination of experience and education may meet the job requirements.

Nice To Haves

Korean language skills preferred.
Some experience in retail sales and customer service functions is a plus.

Responsibilities

Provide excellent customer service by assisting with inquiries, resolving issues, and creating a welcoming environment.
Serve as an escalation point for complex customer issues and coordinate with other departments to resolve them.
Educate customers about bank products and services and identify opportunities to cross-sell or upsell based on their needs.
Model professionalism, efficiency, and a customer-first attitude for team members.
Mentor and train less experienced tellers on customer service standards, cash-handling accuracy, and operational procedures.
Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
Support tellers during peak hours or when resolving transaction discrepancies.
Follow bank policies, fraud-detection protocols, and cash-handling procedures.
Balance the personal cash drawer and help monitor overall cash levels during shifts.
Maintain branch supplies and ensure customer-facing materials, such as brochures, are up to date.
Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
Participate in assigned branch tasks, including ATM balancing or night-deposit processing.
Maintain a clean and organized workstation and support administrative tasks as directed.
Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
Provide feedback and coaching to improve team performance and consistent service delivery.
Assist team members with questions and procedural guidance.
Support the branch during special projects, system updates, or procedural changes.