Teller Trainee Attleboro Branch

Rockland Trust Company•Attleboro, MA

2d•Onsite

About The Position

As a Teller Trainee at Rockland Trust, you are a frontline member of the branch team, providing courteous and efficient customer service while building and maintaining customer relationships. You welcome customers, explore their needs, provide information about relevant banking products, and complete financial transactions accurately. You will learn the role alongside the training team and branch colleagues and complete Rockland Trust’s Teller Training. The position also involves supporting branch and company goals and completing other duties assigned by management.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Comfort using technology, including computers, to support business goals.
Sales- and service-oriented personality.
Ability to maintain a professional appearance.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week that may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

One to two years of prior teller experience or cash-handling/customer-service skills.

Responsibilities

Warmly greet customers as they enter the branch and guide them to the colleague best able to support their needs.
Provide efficient, effective, and courteous customer support in person and by telephone.
Provide customers with information about Rockland Trust banking products suited to their needs.
Accurately process deposits, withdrawals, payments, check cashing, and other financial transactions.
Make decisions alongside the immediate supervisor, with decision-making responsibilities potentially expanding as knowledge and experience grow.
Work with the training team and branch team to learn the role and complete Rockland Trust’s Teller Training.
Perform other duties as assigned by management.