Teller Trainee Hanson Branch

Rockland Trust Company•Hanson, MA

8d•Onsite

About The Position

As a Teller Trainee at Rockland Trust, you are a frontline branch colleague who provides efficient, effective, and courteous customer service while performing a variety of financial transactions. You proactively explore customer needs, offer personalized advice about banking products, and help develop and maintain customer relationships. You contribute to branch and company goals while promoting the bank’s mission and helping customers navigate banking. The role includes learning through Rockland Trust’s Teller Training and working closely with the training team and branch colleagues. Decisions are made alongside an immediate supervisor, with responsibilities potentially expanding as knowledge and experience grow. Other duties may be assigned by management.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Comfort using technology, including computers, to support business goals.
Sales- and service-oriented personality.
Ability to maintain a professional appearance.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required training programs within established timeframes.

Nice To Haves

1–2 years of prior teller experience or cash-handling/customer-service skills.

Responsibilities

Warmly greet customers entering the branch and guide them to the colleague best able to support their needs.
Provide efficient, effective, and courteous customer support in person and by telephone.
Provide information about Rockland Trust banking products suited to customers’ individual needs.
Accurately process deposits, withdrawals, payments, check cashing, and other financial transactions.
Make decisions alongside the immediate supervisor, with decision-making responsibilities potentially expanding as knowledge and experience increase.
Complete Rockland Trust’s Teller Training in coordination with the training team and branch team.
Complete other duties assigned by management.
Complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.