Teller Trainee Hanson Branch

Rockland Trust•Hanson, MA

9d•$17 - $19•Onsite

About The Position

Rockland Trust is hiring a Teller Trainee to provide frontline customer service in its Hanson branch. The role focuses on learning customers’ needs, offering personalized information about banking products, building and maintaining relationships, and helping customers navigate banking services. The Teller Trainee performs a variety of financial transactions accurately and courteously, contributes to branch and company goals, and completes the bank’s Teller Training and required onboarding and continuing education programs. The position works with the training team and branch colleagues, and decisions are made alongside the immediate supervisor, with responsibility potentially expanding as the employee gains experience.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Comfort using technology, including computers, to facilitate business goals.
Sales- and service-oriented personality.
Ability to maintain a professional appearance.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to successfully complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.
Genuine desire to work with customers in a caring and empathetic way.

Nice To Haves

One to two years of prior teller experience or cash-handling/customer-service skills.

Responsibilities

Warmly greet customers entering the branch and guide them to the colleague best able to support their needs.
Provide efficient, effective, and courteous customer support in person and by telephone.
Supply customers with information about Rockland Trust banking products suited to their individual needs.
Accurately process deposits, withdrawals, payments, check cashing, and other financial transactions.
Make decisions alongside the immediate supervisor, with decision-making responsibilities potentially expanding as knowledge and experience grow.
Work with the training team and branch colleagues to learn the role and complete Rockland Trust’s Teller Training.
Complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.
Perform other duties as assigned by management.