Teller

Citadel•Thorndale, PA

About The Position

Citadel Financial Service Representatives (FSRs) work on the front line of retail offices, performing customers’ daily banking transactions while balancing quality service with accurate and timely work. As members of the Retail Delivery Network, they build relationships by providing positive banking experiences grounded in Citadel Class Service principles: Accuracy, Value, Respect, and Convenience. Representatives inform customers about Citadel’s products and services and initiate cross-selling opportunities to strengthen customer relationships and position Citadel as a choice for their banking needs. The position involves cash handling, customer service, sales, and compliance with operational and security procedures. Performance metrics are established annually based on corporate and strategic goals. The work environment generally has moderate noise, with work-related demands that may fluctuate based on member needs. Community events may take place indoors, outdoors, or at local partner employers.

Requirements

At least 1 year of customer service and cash handling experience.
At least 6 months of sales experience.
Professional dress and demeanor.
Ability to navigate multiple software applications.
Ability to achieve sales goals through outstanding service.
Ability to adapt quickly to change and handle multiple tasks throughout the day.
Ability to handle pressure without becoming easily overwhelmed.
Desire to provide superior customer service and get to know members.
Basic and intermediate computer skills.
Excellent communication and problem-solving skills.
Adaptability when interacting with customers.
Ability to maintain confidentiality, promote integrity, and support the corporate mission.
High school diploma or equivalent.

Nice To Haves

2 or more years of customer service, cash handling, and sales experience.
Previous banking experience.

Responsibilities

Demonstrate Citadel Class Service principles of Accuracy, Convenience, Respect, and Value.
Meet or exceed team performance goals, including customer service, sales, and production goals.
Accurately complete customers’ financial transactions and produce quality work.
Handle and count cash by hand and using technology such as Cash Recyclers, ATMs, and Inline Teller Machines.
Maintain knowledge of Citadel’s financial services and provide customers with product and service information.
Recognize and initiate sales opportunities to build and maintain long-term Citadel relationships.
Retain profitable households through effective sales and customer service.
Maintain awareness of competitors’ services.
Work effectively with heavy customer contact and contribute to teamwork in an office environment.
Communicate clearly and effectively, both verbally and in writing.
Follow Citadel’s operational and security procedures.
Complete annual Bank Secrecy Act training and remain compliant with the Bank Secrecy Act.
Stay aware of scams and risk threats that could cause a loss for Citadel or its members.
Protect the confidentiality of members’ financial information.
Work Saturday hours.
Perform other duties as assigned.